Lynda Murphy
Johns Island,United States
Summary
Operations professional with 13 years experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Internal Operations Manager
Dispenser Services
North Charleston , SC
04.2011 - 03.2024
- Inventory Management
- Supervised a team of employees responsible for customer service, billing, warehouse, and shop operations.
- Streamlined shop procedures, leading to a 20% rise in productivity and reduction of defective machines by 15%
- Monitored service calls to achieve resolution within 24 hours
- Reviewed vendor contracts for pricing accuracy, compliance with regulations and overall value proposition.
- Provided training to technicians on the specific documentation needed from each customer and supervised their adherence to these requirements.
- Identify if a service call is a recall for previous call
- Assess if charges are applicable for customer's recall work.
- Assigned tasks to team members based on individual strengths, abilities and workloads.
Customer service dispatcher
Dispenser Services
North Charleston SC
09.2009 - 04.2011
- Provided efficient phone coverage for an average of 80 calls daily
- Schedule new installations
- Handled escalated calls from dissatisfied customers professionally.
- Responded promptly to emergency situations by dispatching technicians quickly.
- Tracked status of pending orders for customers and updated them accordingly.
- Coordinated efforts between technicians and customers to minimize service delays.
- Created work orders in Clearview and assigned to correct dispatch boards for technicians or subcontractors.
- Assist technicians with any questions or concerns
- Conflict resolution
- Invoicing.
- Resolved customer complaints regarding services rendered by technicians.
Skills
- Operations Management
- Communication
- Direct Management
- Windows
- Office
- Outlook
- Word
- Planning
- Resource Allocation
- Budgeting
- Schedule Management
- Customer Service Management
Timeline
Internal Operations Manager
Dispenser Services
04.2011 - 03.2024
Customer service dispatcher
Dispenser Services
09.2009 - 04.2011
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