Brittnee Herman
Selinsgrove,PA
Summary
Detail-oriented Contact Center Specialist adept at patient data management and appointment scheduling. Committed to HIPAA compliance and effective communication to enhance patient experiences.
Overview
15
15
years of professional experience
Work History
Contact Center Specialist
Geisinger Medical Center
Selinsgrove, Pennsylvania
08.2015 - Current
- Assisted patients with appointment scheduling and inquiries efficiently.
- Managed inbound calls to provide accurate information to patients.
- Collaborated with healthcare teams to resolve patient issues promptly.
- Handled sensitive patient data while maintaining confidentiality and compliance standards.
- Trained new staff on call procedures and customer service protocols effectively.
- Ensured all customer interactions were logged accurately in the system.
Patient Access Representative
Geisinger
Danville, PA
09.2011 - 08.2015
- Coordinated appointment scheduling with medical staff to improve patient flow and minimize wait times.
- Streamlined patient registration processes to enhance efficiency in verifying insurance information.
- Assisted patients with financial inquiries to clarify payment options and support informed decisions.
- Ensured compliance with HIPAA regulations in handling patient information.
Education
Associates in Medical Office Technology - Medical Office
McCann School of Business & Technology
PA06-2011
Skills
- Patient data management
- Appointment scheduling
- HIPAA compliance
- Customer relationship management
- Call center software
- Patient communication
Timeline
Contact Center Specialist
Geisinger Medical Center
08.2015 - Current
Patient Access Representative
Geisinger
09.2011 - 08.2015
Associates in Medical Office Technology - Medical Office
McCann School of Business & Technology