Brittnee Welch
Plant City
Summary
Hotel Front Desk Clerk with 7 years of experience in customer service and enhancing guest satisfaction. Friendly and organized Front Desk Clerk with strong customer service, communication, and administrative skills. Experienced in greeting visitors, answering phones, scheduling appointments, handling payments, and maintaining accurate records. Known for professionalism, multitasking abilities, and creating a comfortable and welcoming environment. Skilled in customer service, conflict resolution, and multitasking to deliver exceptional guest experiences. Strong focus on achieving positive results, adaptable to change and a fast learner. Known for reliability, communication skills, and a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Clerk/Customer Service Representative
Croix Rentals, LLC
Plant City, FL
01.2019 - Current
- Welcomed guests and managed check-in/check-out processes efficiently.
- Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Collected room deposits, fees, and payments.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Ensured the security of guests personal belongings by managing key card access systems properly.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed rental agreements and coordinated logistics for customer transactions.
- Maintained accurate records of client interactions using company CRM software.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Stepping Stones High School
Tampa, FL06-2021
Skills
- Customer Service Excellence
- Front Office Administration
- Multitasking Abilities
- Effective Communication
- Conflict Resolution
- Filing & Record Keeping
- Microsoft Office & Clerical duties
- POS systems
- Financial records & Audit
- Organizational Skills
Certification
- Certified Hospitality Representative - American Hotel & Lodging Association
- Front Office Policy & Procedures- Hotel School International
- FRLA ( Florida Restaurant and Lodging Association ) : Human Trafficking Awareness
- ASI Software (Anand Systems Inc)
Timeline
Front Desk Clerk/Customer Service Representative
Croix Rentals, LLC
01.2019 - Current
High School Diploma -
Stepping Stones High School