Brittney A. Raker
Audi Exchange
Arlington Heights,IL
4
years of professional experience
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Receptionist
1 Year 4 Months- Managed front desk operations to ensure seamless customer service and efficient appointment scheduling.
- Coordinated communications between clients and staff, enhancing overall workflow efficiency.
- Trained new reception staff on systems and procedures, fostering a collaborative team environment.
- Implemented office organization strategies that improved document retrieval times and reduced clutter.
- Led initiatives to enhance digital filing systems, increasing data accuracy and accessibility for team members.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Brand Ambassador
1 Year 7 Months- Work as a subcontractor for an experiential marketing firm representing multiple brands in the alcohol industry at various settings including grocery stores, liquor stores, trade shows and special events. The variety of work and the brands always change. Job responsibilities include the following:
- Prepared various cocktails for events, ensuring quality and presentation.
- Achieving KPI’s
- Keeping track of data per client's instruction
- Met key performance indicators by implementing effective marketing strategies.
- Captured images of consumers engaging with products to support marketing efforts.
- Taking images of consumers with products
- Being flexible to change and offering solutions to my manager if the details of the event are not as our company was expected.
- Took initiative to identify and address challenges during events.
- Developed brand awareness strategies to enhance consumer engagement during events.
- Collaborated with marketing teams to execute promotional campaigns effectively.
Supervisor Front End
1 Year 10 Months- Performed various job duties
- Addressed customer inquiries promptly
- Answers telephone, take messages and forward calls to appropriate staff.
- Respond to emails and forward to appropriate staff.
- Documented daily safe count accurately and logs of information on the appropriate forms.
- Respond to emails and forwards to appropriate staff.
- Assisted baggers and cashiers during peak hours when store is busy or when my duties are completed.
- Maintained a clean and organized work area to ensure safety and operational readiness.
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff on best practices for customer service and product handling.
Education
Associate of Arts - Marketing
Bachelor of Science - Marketing
Skills
Microsoft Office
Visual communication
Social media management
Data entry
File management
Microsoft Office
Organization skills
Appointment scheduling
Time management
Communication skills
Photoshop
Social Media Hashtags
Affiliations
Phi Theta Kappa
Timeline
Receptionist
Audi Exchange
05.2025 - CurrentRead More
Brand Ambassador
The Ideal Consumer Events
10.2023 - 05.2025Read More
Supervisor Front End
Jewel Osco
04.2022 - 02.2024Read More
Harper College
Associate of Arts from Marketing
Read More
Northern Illinois University
Bachelor of Science from Marketing
Read More
Strong Skillsets:
Very organized, self-starter, strong attention to detail, empathetic.