BRITTNEY ARNETT
Edinburg,Tx
Summary
Dedicated and adaptable professional with experience in leadership, customer service, operations, training, and team development in fast-paced environments. Proven ability to build strong relationships, improve processes, and lead teams to achieve organizational goals. Recognized for strong communication, problem-solving, and organizational skills, with a passion for continuous learning and quickly adapting to new systems and challenges. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Ruby
Edinburg, Tx
10.2023 - Current
- Lead daily call center operations in a fast-paced environment, ensuring exceptional customer service, operational efficiency, and adherence to call flow standards.
- Monitor and analyze key performance indicators (KPIs), including Quality Assurance (QA), attendance, adherence, productivity, and other operational metrics to identify trends and drive performance improvements.
- Conducted silent audits, sit-withs, peer observations, and one-on-one coaching sessions to enhance call quality and support employee development.
- Partner with coaches, operations assistants, and leadership to address performance opportunities, implement process improvements, and achieve departmental goals.
- Support onboarding and ongoing training by coaching employees on company policies, procedures, systems, and customer service expectations.
- Review and approve timecards, attendance records, and administrative documentation to ensure payroll accuracy and policy compliance.
- Oversee office operations and facility maintenance, ensuring a safe, organized, and professional work environment.
- Planned and coordinated employee engagement initiatives, including appreciation events, potlucks, recognition programs, and team-building activities to strengthen team morale and workplace culture.
- Promoted collaborative, accountable, and inclusive team culture through effective communication and leadership.
General Manager
Vape City
Mcallen, Tx
06.2020 - 07.2023
- Progressed through multiple leadership roles, including Sales Associate, District Manager, and General Manager, demonstrating exceptional performance, leadership, and operational expertise.
- Led, coached, and developed a team of 60+ employees by overseeing hiring, onboarding, training, performance management, employee development, and conflict resolution.
- Implemented and enforced company policies and operational procedures, enhancing efficiency and compliance while elevating store performance.
- Oversaw inventory management and operational support for 27+ retail locations, ensuring inventory accuracy and timely replenishment to meet company standards.
- Oversaw inventory management and operational support across 27+ retail locations, ensuring inventory accuracy, timely replenishment, and adherence to company standards.
- Collaborated with Marketing and Sales teams to execute promotional campaigns, support new product launches, and drive sales growth.
- Conducted market research, evaluated potential retail sites, and negotiated with property owners and landlords to support business expansion efforts.
- Ensured all locations consistently met company operational, merchandising, safety, and cleanliness standards while delivering an exceptional customer experience.
- Analyzed business performance metrics and implemented strategic initiatives, driving improvements in productivity and customer satisfaction.
Front Desk Receptionist
Fiesta Inn
Mcallen, Tx
10.2019 - 06.2020
- Greeted guests with a friendly and professional demeanor, managing check-in and check-out processes while delivering exceptional customer service.
- Managed room reservations, phone inquiries, email correspondence, and guest requests to ensure accurate and efficient service.
- Resolved guest concerns and complaints promptly, providing effective solutions to ensure a positive guest experience.
- Processed payments, maintained accurate guest records, and ensured compliance with hotel policies and procedures.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness and address guest needs effectively.
- Informed guests about hotel amenities, local attractions, and available services to enhance overall guest experience.
- Maintained a welcoming, organized, and professional front desk environment while managing multiple priorities.
Cashier
Dollar Tree
Mcallen, Tx
09.2019 - 11.2019
- Operated cash register for diverse transactions, ensuring accurate processing and prompt service.
- Maintained cleanliness and organization of store, including checkout areas and product displays, enhancing overall shopping experience.
- Resolved customer complaints professionally, maintaining a focus on customer satisfaction.
- Resolved customer complaints with professionalism, prioritizing customer satisfaction and retention.
Server
Muelle 37
Mcallen, Tx
07.2019 - 09.2019
- Provided exceptional customer service in fast-paced restaurant environment, enhancing guest experience.
- Upsold menu items to guests, contributing to increased sales while ensuring satisfaction.
- Maintained clean and organized workstations, supporting efficient restaurant operations.
Sales Associate/Technician
Cell Doc & Cellairis
Mcallen, Tx
01.2018 - 07.2019
- Delivered exceptional customer service by resolving inquiries and complaints in person and via phone, fostering customer satisfaction.
- Maintained positive customer relationships through consistent service and communication.
- Managed cash register transactions with accuracy.
- Cultivated strong customer relationships through reliable service and effective communication, enhancing loyalty.
Education
Nikki Rowe High School
McAllen, TXSkills
Operations Management
- KPI & Performance Analysis
- Performance Management
- Process Improvement
Policy Compliance
- Leadership & Operations
- Employee Coaching & Development
- Onboarding & Training
Professional Skills
- Team engagement
- Timecard & Attendance Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Organization
- Cross Functional Collaboration
- Communication and Interpersonal Skills
Timeline
Operations Supervisor
Ruby
10.2023 - Current
General Manager
Vape City
06.2020 - 07.2023
Front Desk Receptionist
Fiesta Inn
10.2019 - 06.2020
Cashier
Dollar Tree
09.2019 - 11.2019
Server
Muelle 37
07.2019 - 09.2019
Sales Associate/Technician
Cell Doc & Cellairis
01.2018 - 07.2019
Nikki Rowe High School