Brittney Baide
Charlotte,NC
Summary
Accomplished Team Leader Manager at Chick-fil-A, adept in resolving customer service issues and enhancing team productivity through effective workflow processes. Demonstrated excellence in motivational skills and professional ethics, significantly increasing customer confidence and employee motivation. Fluent bilingual with a proven track record in influencing skills and fast thinking, aligning departmental objectives with strategic company vision.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
04.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Host
Longhorn Steakhouse
12.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Communications
University of North Carolina At Charlotte
Charlotte, NC05.2027
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Fluent Bilingualism
- Fast Thinking
- Professional ethics
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Team Leader Manager
Chick-fil-A
04.2023 - Current
Host
Longhorn Steakhouse
12.2022 - 03.2023
Communications
University of North Carolina At Charlotte
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