Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Brittney Beach

Sterling Heights,MI

Summary

Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for operation needs.

Overview

5
5
years of professional experience

Work History

Area Manager II (Inbound Dock)

Amazon
02.2022 - Current
  • Led a team to achieve 102% of hitting OP goal for 4 consecutive weeks in decant rate.
  • Managed daily operations for optimal performance of cost spending. Shift exceeded OP goal with a 105% for four consecutive weeks in transfer in support bucket ensure we are not overspending as a department.
  • Conducted ownership of ensuring the dock decant lines had 20 5s locations for mixed case work. This resulted into a 5% rate increase across all four corners leading every shift decant rate above a 40 CPH.
  • Conducted a communication channel for all four shifts in regards to processing non-con and shipping out of the building. This resulted into a decrease of 30+ piles pallets staged throughout the department.

Area Manager (Outbound Pack)

Amazon
02.2023 - 02.2024
  • Continuously improved operational procedures partnering with RME install oversize shelf which resulted into 0 safety incidents in problem solve area in regards to slip/trip injuries.
  • Coached process assistants, providing guidance on best practices and professional development into coaching associates. AFE1 team first since launch to ship/pack 10,000 volume within an hour.
  • Improved overall efficiency by partnering with RME/IT to install two additional pack stations in problem solve area. This resulted into pack from pops averaging a 100+ to 60 or below orders.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams. FHDs team took lead into hitting the highest pack rate of a 159 across all four corners.

Area Manager II (Outbound)

Amazon
09.2022 - 02.2023
  • Assessed reports to evaluate performance such as analyzing data on the amount of packers could sustain keeping work in the walls. Resulting into an increase packable per wall sustainability by 20% which led to an increase in rates of 10 UPH month over month.
  • Transformed underperforming teams into productive, profitable teams by following through CPTs to ensure customer satisfaction with getting all orders shipped out on time. Resulted into hitting a new record of only 27 CPT misses for the day.
  • Developed strong relationships with associates to achieving an 4.8 LBI.

Area Manager I (Inbound Stow)

Amazon
12.2021 - 09.2022
  • Developed and implemented strategies to improve customer service and increase sales. Implemented a new system to turn problem solve/stow to prime (something as a building we did not get credit for) into ETI. Aiming to reduce stow to prime volume, driving down average stow prime usage from 10% to 6.3% within two weeks and 50% decrease withing RT shift. Which led to saving the building hours, adding more stow volume, and potentially save millions of dollars for the building.
  • Implemented a new communication system to spread/show safety awareness to the team, aiming to reducing SLI score, driving down SLI score of 10% to 6% unfavorable within a month.
  • Safety Champion Q1 2022 (SLI 6% unfavorable)
  • Top 10 ETI regional scorecard week 15

Process Assistant (Inbound Stow)

Amazon
10.2020 - 11.2021
  • Coached associates on proper process execution techniques, lead a team of 40+ associates 2+ weeks accomplishing team goal of 250 UPH or higher.
  • Assisted supervisors in workforce planning and resource allocation by taking the lead in PPO quality and attending weekly call manager meetings. Resulted in building placing #2 in the network for quality.
  • Identified and resolved process issues to drive optimal workflow and business growth by conducting a training powerpoint for quality for all associates to be logged for completion of training. Week over week 10% decrease in quality.

Learning Ambassador

Amazon
02.2020 - 06.2020
  • Adapted teaching approaches based on feedback from peers and supervisors enabling more than 50% of trainees stowed above a 250 UPH and won prizes for productivity.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.

Inbound Stower

Amazon
08.2019 - 06.2020
  • Top performer of 300 units or more on daily basis
  • Hit 5k units within shift
  • Stack pallets properly to not damage pallets
  • Water spider ensured associates had work on their stations.

Education

BBA - Concentration Human Resources

Eastern Michigan University
Ypsilanti, MI
12.2019

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Data collection and analysis
  • Leadership
  • Process Improvement
  • Goals and performance

Affiliations

  • BEN Affinity
  • Women At Amazon affinity

Languages

English
Full Professional

Timeline

Area Manager (Outbound Pack)

Amazon
02.2023 - 02.2024

Area Manager II (Outbound)

Amazon
09.2022 - 02.2023

Area Manager II (Inbound Dock)

Amazon
02.2022 - Current

Area Manager I (Inbound Stow)

Amazon
12.2021 - 09.2022

Process Assistant (Inbound Stow)

Amazon
10.2020 - 11.2021

Learning Ambassador

Amazon
02.2020 - 06.2020

Inbound Stower

Amazon
08.2019 - 06.2020

BBA - Concentration Human Resources

Eastern Michigan University

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