Brittney Beltinor
Mt. Dora,FL
Summary
Results-driven Patient Charge Specialist with a robust track record at Orlando Health, specializing in insurance verification and patient management. Expertise in enhancing referral efficiency and optimizing patient access through strategic communication, critical thinking, and exceptional organizational skills. Proficient in maintaining precise records, ensuring adherence to policies and procedures, and managing sensitive information with the utmost confidentiality. Recognized for improving team operations and consistently delivering superior service in dynamic, fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
PATIENT CHARGE SPECIALIST
Orlando Health
03.2026 - Current
- Analyzed data trends to identify areas for process improvement and implement strategic initiatives. Perform daily data entry and maintain accurate charge information to support billing operations
- Review and verify physician documentation to ensure accurate and compliant billing
- Reconcile daily charges and ensure all billing outputs are complete and accurate
- Partner with clinical, coding, and financial teams to support proper documentation and medical necessity
- Assist in resolving billing discrepancies and operational issues efficiently
- Enter and manage coding results within the billing system to support timely reimbursement
- Serve as a resource for team members, providing guidance on charge entry and processes
- Maintain detailed reports and support ongoing workflow tracking and compliance
FINANCIAL COUNSELOR II
Orlando Health
01.2024 - 02.2026
- Verified benefits by contacting appropriate payers and obtaining necessary authorizations.
- Explained insurance benefits while collecting co-pays, deductibles, and patient due portions.
- Obtained diagnosis and procedure authorizations by coordinating with Primary Care or Admitting Physicians.
- Compiled patient records, including photo identification cards and advance directives.
- Trained new team members on departmental protocols and best practices.
REFERRAL COORDINATOR
Orlando Health
09.2018 - 12.2023
- Streamlined patient registration and scheduling, obtaining insurance authorization for new patients.
- Facilitated sharing of fetal information with physicians and healthcare facilities.
- Maintained accurate electronic records of patient referrals and outcomes.
- Managed patient referrals, ensuring timely follow-up with specialists and providers.
- Implemented process improvements to enhance referral efficiency and minimize wait times.
- Communicated effectively with patients to clarify referral procedures and address inquiries.
- Scheduled appointments to improve patient access in medical office setting.
- Collaborated with internal and external stakeholders, including PCPs and clinical departments.
REFERRAL SPECIALIST
Optum
08.2018 - 09.2018
- Answered incoming calls and professionally addressed customer inquiries.
- Conducted research to resolve customer issues effectively.
- Initiated patient records and documented demographic information accurately.
- Screened clients for intoxication, withdrawal symptoms, and psychological issues.
- Notified clients of scheduled appointments and followed up with off-site providers.
- Responded to inquiries from patients, clerical staff, and insurance companies.
- Achieved performance metrics in call handling time and customer satisfaction.
- Assessed clients' readiness for change and ability to implement solutions.
Education
Bachelor of Science - Human Resources Management
Valencia Community College
Orlando, FL05-2026
Associate of Arts - undefined
Valencia Community College
Orlando, FL05-2017
Skills
- Time management
- Critical thinking
- Communication skills
- Problem solving
- Document management
- Decision making
- Insurance verification
- Customer service
- Microsoft Office proficiency
- Call center operations
- Team building
- Data evaluation
Certification
Operations Support and Services 04/2025
Customer Service Specialist 02/2026
Business Specialist 02/2026
Business Operations 02/2026
Languages
Haitian Creole
Timeline
PATIENT CHARGE SPECIALIST
Orlando Health
03.2026 - Current
FINANCIAL COUNSELOR II
Orlando Health
01.2024 - 02.2026
REFERRAL COORDINATOR
Orlando Health
09.2018 - 12.2023
REFERRAL SPECIALIST
Optum
08.2018 - 09.2018
Associate of Arts - undefined
Valencia Community College
Bachelor of Science - Human Resources Management
Valencia Community College