Brittney Bey

Hilton

Baltimore,MD

Certification

Dedicated Customer Service Representative with 15+ years of experience supporting customers across hospitality, retail, and high-volume environments. Skilled in handling inquiries, resolving issues, and maintaining high customer satisfaction through clear communication and professionalism.

Work History

Customer Service / Hospitality Associate

Hilton | undefinedundefined

Provided prompt, professional service to guests in a fast-paced environment
Handled guest inquiries, complaints, and requests in person and by phone
Managed reservations, check-ins/check-outs, and payment processing
Trained new employees on customer service standards
Achieved highest sales performance for three consecutive months

Sales Associate / Customer Service

Macy’s | undefinedundefined

Delivered personalized customer support and resolved concerns at point of sale
Processed cash, credit, and returns accurately
Promoted store offers and loyalty programs to increase retention

Customer Support / Warehouse Associate

Medi-Rents & Sales, Inc. | undefinedundefined

Responded to customer inquiries regarding orders and delivery status
Coordinated with internal teams to resolve order issues
Maintained accurate documentation and inventory records

Education

High School Diploma

Meade Senior High School | Fort Meade, MD

Skills

Customer Support

Call Handling

Issue Resolution

CRM Systems (Salesforce)

Multi-Line Phones

Data Entry

Microsoft Office

Communication

Time Management

Certification

Food Handler Certification
CPR/AED

Timeline

Meade Senior High School

High School Diploma

Customer Support / Warehouse Associate

Medi-Rents & Sales, Inc.

Sales Associate / Customer Service

Macy’s

Customer Service / Hospitality Associate

Hilton