Brittney Bihm
Lake Charles,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Financial Representative
CHRISTUS Ochsner St. Patrick
2021.03 - Current
- Interviewed patients about payment plans, and provided applications for payment assistance.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Established financial arrangements for self-pay patients.
- Helped customers understand and fill out applicable forms.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Center For Orthopaedic Specialties
2019.09 - 2021.03
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Digestive Health Center
2013.03 - 2019.09
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Iowa High School
Iowa La05.2008
Skills
- Billing and Collections
- Patient Advocacy
- Reading Comprehension
- Customer Experience
- Financial Counseling
- Patient Registration
Timeline
Patient Financial Representative
CHRISTUS Ochsner St. Patrick
2021.03 - Current
Patient Access Representative
Center For Orthopaedic Specialties
2019.09 - 2021.03
Patient Access Representative
Digestive Health Center
2013.03 - 2019.09
High School Diploma -
Iowa High School
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