Brittney Bihm
Lake Charles,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Financial Representative
CHRISTUS Ochsner St. Patrick
Lake Charles, LA
03.2021 - Current
- Interviewed patients about payment plans, and provided applications for payment assistance.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Established financial arrangements for self-pay patients.
- Helped customers understand and fill out applicable forms.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Center For Orthopaedic Specialties
Lake Charles La
09.2019 - 03.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Digestive Health Center
Lake Charles La
03.2013 - 09.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Iowa High School
Iowa La05.2008
Skills
- Billing and Collections
- Patient Advocacy
- Reading Comprehension
- Customer Experience
- Financial Counseling
- Patient Registration
Timeline
Patient Financial Representative
CHRISTUS Ochsner St. Patrick
03.2021 - Current
Patient Access Representative
Center For Orthopaedic Specialties
09.2019 - 03.2021
Patient Access Representative
Digestive Health Center
03.2013 - 09.2019
High School Diploma -
Iowa High School