Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Bouche

Eugene,OR

Summary

Dynamic Customer Experience Manager excelling in cross-functional collaboration and customer feedback management. Skilled in resolving escalated issues and enhancing client relationships, I effectively trained staff and improved service quality, fostering loyalty and satisfaction in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Veterinary Receptionist

Santa Clara Animal Hospital
02.2022 - 03.2023
  • Managed appointment scheduling, ensuring efficient client flow and optimal staff utilization.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained accurate patient records using veterinary management software for seamless operations.

Pet Care Associate

Petsmart
01.2020 - 03.2023
  • Provided daily care for pets, ensuring health and safety standards were met consistently.
  • Developed strong relationships with pet owners, enhancing customer satisfaction through attentive service.
  • Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.

Customer Experience Manager

Petsmart
03.2023 - Current
  • Resolved escalated customer issues, ensuring swift resolution and maintaining loyalty.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Collaborated with veterinary professionals to coordinate medical treatments and emergency care protocols.
  • Trained and mentored staff on effective pet handling techniques and customer service best practices.

Kitchen Supervisor

Cafe Yumm
06.2017 - 01.2020
  • Supervised daily kitchen operations, ensuring compliance with safety and sanitation protocols.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Education

High School Diploma -

Cottage Grove High School
Cottage Grove, OR

Skills

  • Cross-functional collaboration
  • Customer feedback management
  • Leadership qualities
  • Assertiveness and confidence
  • Prioritization
  • Customer service
  • Effective multitasking
  • Verbal and written communication

Timeline

Customer Experience Manager

Petsmart
03.2023 - Current

Veterinary Receptionist

Santa Clara Animal Hospital
02.2022 - 03.2023

Pet Care Associate

Petsmart
01.2020 - 03.2023

Kitchen Supervisor

Cafe Yumm
06.2017 - 01.2020

High School Diploma -

Cottage Grove High School

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Brittney Bouche