Molly McLaughlin
Practice Manager
Shelton,Wa
Summary
Dedicated veterinary hospital manager and licensed veterinary technician with extensive experience in hospital management, team development, and process optimization. Strong focus on collaborating with cross-functional leadership teams to enhance operational efficiency, improve client satisfaction, and foster a positive hospital culture. Passionate about supporting veterinary professionals through mentorship, training, and implementing strategic initiatives to improve pet health care and drive business success.
Overview
10
10
years of professional experience
Work History
Veterinary Practice Manager at VCA Tanglewilde
VCA Animal Hospitals
10.2020 - Current
- Developed training materials and SOPs, ensuring consistent care delivery and smooth adoption of new tools and systems.
- Streamlined appointment scheduling, reducing no-shows and enhancing client experience. Led and mentored a team of 10 veterinary professionals to ensure timely task completion and a collaborative hospital environment.
- Managed hospital operations, including scheduling, inventory, and cross-department coordination, streamlining processes for greater efficiency.
- Implemented quarterly surveys for feedback on leadership and workplace satisfaction, driving improvements in morale and operational effectiveness.
- Partnered with HR, Finance, and Operations teams to develop resource strategies, driving continuous improvements in hospital performance.
- Utilized data analytics (BI reports, Excel, Word, SharePoint) to track hospital performance and implement strategies that optimized efficiency and patient care.
Licensed Veterinary Technician at VCA Lacey
VCA Animal Hospital
05.2021 - 05.2022
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
- Trained other LVTs in operations and procedures.
- Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
- Reduced errors in medication dispensing through diligent inventory management practices and careful tracking of controlled substances.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
Veterinary Assistant at VCA Tanglewilde
VCA Animal Hospitals
01.2018 - 10.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Veterinary Assistant
Critter Care Animal Clinic
03.2015 - 01.2018
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Education
Associate of Science - Veterinary Technology
Penn Foster College
Remote 08-2020
Bachelor of Science - Biology
Central Washington University
Ellensburg, WA06-2015
Bachelor of Science - Primate Behavior And Ecology
Central Washington University
Ellensburg, WA06-2015
Skills
- Operations Management
- Process Improvement
- Cross-Functional Collaboration
- Problem-Solving
- Client Relationship Management
- Tech Proficiency & Training
- Effective Communication & Interpersonal Skills
- Efficient Time Management & Task Prioritization
- Standard Operating Procedure Development
- Employee Mentorship & Development
Timeline
Licensed Veterinary Technician at VCA Lacey
VCA Animal Hospital
05.2021 - 05.2022
Veterinary Practice Manager at VCA Tanglewilde
VCA Animal Hospitals
10.2020 - Current
Veterinary Assistant at VCA Tanglewilde
VCA Animal Hospitals
01.2018 - 10.2020
Veterinary Assistant
Critter Care Animal Clinic
03.2015 - 01.2018
Associate of Science - Veterinary Technology
Penn Foster College
Bachelor of Science - Biology
Central Washington University
Bachelor of Science - Primate Behavior And Ecology
Central Washington University
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