Open To Work
Rachel Stone
South Lyon
Work Preference
Summary
Results-oriented Veterinary Practice Manager with extensive experience in enhancing veterinary care through effective leadership and collaboration. Proven skills in strategic planning, team development, and relationship management with clients and industry partners. Committed to driving innovation and fostering a supportive environment to achieve operational excellence.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Veterinary Practice Manager
PetVet Care Centers
10.2021 - Current
- Managed multiple hospital locations in interim capacity to ensure operational continuity and staff support.
- Direct and develop the veterinary, technical and administrative staff at multiple locations
- Oversaw hiring, reviewing, disciplining, and terminating of professional staff in alignment with Regional Management approval to maintain workforce standards.
- Onboarded Hospital Managers at various PetVet locations to streamline management processes and enhance team integration.
- Review the P&L Report monthly and partner with the Hospital Medical Directors to increase revenue
- Collaborate with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures)
- Evaluated hospital IBITDAs with Regional Manager/Director
- Monitored compliance with company standards at various locations
Hospital Administrator
Shane Veterinary Medical Center
Marina del Rey
06.2009 - 10.2021
- Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
- Managed funds and resources to optimize hospital operations and service delivery.
- Managed supply orders and equipment stocking to ensure uninterrupted hospital operations.
- Implemented safety and security protocols to protect patients and staff.
- Oversee the hiring, reviewing, disciplining and terminating of professional staff
- Demonstrated an owner mentality by actively supporting staff to foster a successful practice and ensuring smooth hospital operations.
- Minimized patient stress and discomfort; recommended referral to another doctor or specialist to improve prognosis.
- Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
- Supervise the administration and case review of client medical complaints.
- Positively represent the hospital in the professional community and to the general public and manage direct patient/customer relationship
- Developed and executed marketing campaigns to enhance visibility and community engagement for the center.
Hospital Administrator
Marina Animal Emergency Center
Marina del Rey
07.2011 - 05.2015
- Veterinary practice administration
- Operational plans
- Training of staff
- Establish relationships with manufacturers and distributors
- Funds and resource management
- Data automation
- Directed recruitment and selection process for veterinary practice staff, enhancing team capability.
- Established and enforced safety protocols, ensuring protection for staff and patients in veterinary clinic.
- Facilitated 24hr General Practice and Emergency Hospital with Shane Veterinary merger
- Facilitated merger of hospital with Shane Veterinary Medical Center, integrating operations and resources.
Hospital Manager/Lead Technician
Seco Canyon Animal Hospital
Saugus
02.2006 - 06.2008
Veterinary Technician
Paws and Claws Mobile Vet
West Hills
01.2004 - 12.2006
Veterinary Technician
Canyon Country Animal Hospital
Canyon Country
05.2000 - 02.2004
Registered Veterinary Technician
SHANE VETERINARY MEDICAL CENTER
06.2009
- Placed urinary catheters in patients with urethral obstruction, ensuring proper urinary function
- Canine and Feline urinary catheters (male and female)
- Conducted cystocentesis to obtain sterile urine samples from the bladder
- Performed thoracocentesis to remove pleural fluid from the chest cavity
- Abdominocentesis
- Perform abdominal ultrasounds
- Placing IV Catheters, phlebotomy and central line placement
- Executed advanced dental extractions and gingival flap technique, enhancing patient dental health
- Performed wound suturing to close surgical incisions, facilitating healing and skin closure
Education
California Registered Veterinary Technician (RVT) -
Qualified Through California Alternate Route
10-2009
Business Administration And Management
Cal Lutheran University
Thousand Oaks01-2005
Skills
- Leadership
- P&L Management
- Team Culture
- Operations Management
- Nursing Skills
- Veterinary procedures
- Team development
- Operational planning
- Conflict resolution
- Financial management
- Budget forecasting
- Compliance monitoring
- Staff recruitment
- Customer relationship management
- Marketing strategy
- Effective communication
Certification
- Registered Veterinary Technician #8703
- NAVC Certified Veterinary Business Leader October 2021
Timeline
Veterinary Practice Manager
PetVet Care Centers
10.2021 - Current
Hospital Administrator
Marina Animal Emergency Center
07.2011 - 05.2015
Hospital Administrator
Shane Veterinary Medical Center
06.2009 - 10.2021
Registered Veterinary Technician
SHANE VETERINARY MEDICAL CENTER
06.2009
Hospital Manager/Lead Technician
Seco Canyon Animal Hospital
02.2006 - 06.2008
Veterinary Technician
Paws and Claws Mobile Vet
01.2004 - 12.2006
Veterinary Technician
Canyon Country Animal Hospital
05.2000 - 02.2004
California Registered Veterinary Technician (RVT) -
Qualified Through California Alternate Route
Business Administration And Management
Cal Lutheran University