Seren Farrar
Spring
Summary
Highly skilled and enthusiastic professional with more than 10 years of veterinary experience, plus managing operations in patient-centric veterinary offices. Successfully oversee employee retention and hiring, budgeting, supply management and patient services. Develop and lead productive and efficient staff. Contribute to high-volume medical practices by providing exceptional customer service while maintaining warm and resilient teams and cultures.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Veterinary Practice Manager
Springwood Veterinary Hospital
03.2023 - Current
- Company Overview: Veterinary Innovative Partners-Spring, TX
- Brought on board during a critical financial downturn and faced with severe cultural challenges, I led efforts to address a ~$30K profit deficit and resolve organizational inefficiencies
- Despite a lack of formal training throughout the team and a struggling dynamic, I utilized strong leadership, analytical, and interpersonal skills to foster growth, profitability, and cohesion within the organization
- Financial Turnaround: Analyzed financial reports, identified inefficiencies, and implemented strategies and cut unnecessary costs that helped the company shift from a $30K loss to significantly increased revenues and some months profitability
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Process Optimization: Streamlined workflows and operational processes to improve productivity and reduce waste, leading to measurable cost savings
- Established and maintained effective communication with staff, DVM's and community organizations to promote high quality patient care.
- Leadership and Team Development: Guided and mentored team members to enhance performance and morale
- Addressed cultural challenges by promoting open communication and trust, significantly improving employee satisfaction and retention
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Including development plans for high performers and regular check ins for all staff
- Monitored and inspected staff processes to eliminate hazards posed for clients, patients and staff while ensuring continuous compliance with regulations.
- Conflict Resolution: Mediated conflicts within the organization, fostering collaboration and reducing workplace tensions
- Strategic Planning: Collaborated with leadership to set realistic goals, track progress, and develop strategies for sustainable growth
- Training and Skills Improvement: created and implemented
- Problem-Solving: Proactively identified and addressed operational challenges, leveraging data-driven insights to implement effective solutions
- Change Management: Led multiple efforts to transform a fractured company culture into a unified and motivated workforce, increasing overall efficiency and profitability
- Including addition to services, expansion of hospital and hours, etc
- Veterinary Innovative Partners-Spring, TX
- Key Skills Utilized: Financial analysis and budgeting, Team leadership and mentoring, Conflict management, resolution and communication, Process improvement and operations management, Change management and cultural transformation, Strategic thinking and goal setting
Veterinary Practice Manager
Cottage Lake Veterinary Hospital
06.2022 - Current
- Company Overview: Woodinville, WA
- 5 DVM, 20 Support staff hospital
- While this hospital was doing well financially, it was not fulfilling its full potential as well as struggling significantly with culture, engagement and retention
- Upon starting we re-imagined the appointment model, added additional surgeries for revenue growth, cut unnecessary expenses but made necessary office and clinical upgrades
- For staff we upgraded the handbook and set new expectations throughout, complete with training and onboarding materials
- Switched to a cloud based software for doctors quality of life and work life balance to be improved
- Instilled a new training protocol for assistants, in order to 'build our bench'
- Woodinville, WA
- Additional tasks include but are not limited to: Payroll, Taxes, DVM production, Bonus systems, Staff check ins, Human resources, Critical Conversations, Profit and Loss
Veterinary Hospital Manager
North Creek Pet Hospital
07.2021 - 06.2022
- Company Overview: Bothell, WA
- This hospital was in the negative monthly upon my starting in July 2021 with extremely poor culture and not fully functional as no surgeries were able to be performed
- After starting, I implemented large change, retained staff and clientele throughout the process
- It is now in the positive and rising revenue monthly above budgeted numbers
- We built a brilliant and warm culture throughout change and adversity
- Named top hospital leader for Engagement and Retention in Klondike Division
- Co-founded after hours Veterinary Assistant Training Program
- Created engagement survey used throughout Klondike Division
- Initiated community outreach program for the practice
- Critical Conversations
- Monthly Profit and Loss Reviews to Corporate office
- As well as staff and facility reviews
- Acts as a champion for change and identifies, documents, shares, and promotes best practices
- Participates in the planning and budget maintenance process
- Establishes goals for the practice and staff
- Creates the hospital schedule and manages labor costs to budget with our hospital leader team
- Continually looking for innovative ideas to boost revenue
- Interviewing, hiring and onboarding new staff
- Partner with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
- Implements performance-based incentive, rewards and recognition programs
- Manages staff
- Be a pillar alongside our hospital leadership team
- Ensures payroll is accurately completed and submitted for all hospital staff
- Manages accounts receivable and cash on hand, including performing invoice audit reviews
- Manages hospital inventory and controls facility and administrative costs alongside our inventory manager
- Performs other duties essential to the performance of the hospital as assigned
- Responsible for all training: Room etiquette, surgical, anesthetic, customer service and delivery
- Staff monthly check ins for engagement and enrichment
- Development plans for promising, high performing staff
- Bothell, WA
Hospital Lead
Banfield Pet Hospital
10.2020 - 12.2020
- Company Overview: Mill Creek, WA
- Upon starting at this clinic, they had just had a full staff turnover of 10 employees, both CSC's and VA's
- All unable to properly go over OWP Plans, add or explain the options
- Also all unable to perform technical skills or run surgery
- I was tasked with providing a training regimen to get everyone up to speed as well as keep pet numbers up during the process and being the on the floor management
- Tasks were as follows: Team Leadership, day to day organization of tasks, time management, associate training, teaching technical skills, encouragement, SWEEPS, Pharmacy order, Staples order, Engagement Check Ins, Follow Up emails, goal attainment for associates, conflict resolution with clients and associates, PDP management, Scheduling, Money Management, Team building and Engagement, Key Holder
- Mill Creek, WA
- Though my time here was brief, due to military order changes, I do have a formal recommendation letter from field management I am happy to provide
Billing Manager
Insurance Benefits
11.2019 - 10.2020
- Company Overview: West Monroe, LA
- Prior to my hire, this position did not exist
- I was given the task of creating and organizing this position for the company to be able to have billing in house
- Some tasks consisted of: Filing claims, Tracking down unpaid claims, Handling Credentialing needs for 8 counselors, Insurance Benefits, Aging Reports, Revenue Reports, Email, ERA postings, EOB filings, Client Balances and Credits, etc
- Also, 8 weeks after my starting we made a software change
- I was the main organizer for this project as well
- Handling balance and credit transfers as well as instruction and resources for all staff to feel confident in the switch
- West Monroe, LA
Veterinary Assistant
Eastside Veterinary Dentistry
06.2018 - 11.2019
- Company Overview: Woodinville, WA
- Monitoring anesthesia, Blood Draws, Intubation, Catheter setting, Answering Phone Calls, Client interaction, Instrument Cleaning, Autoclave, Ultrasonic, Fluids and Fluid Pump, Patient Restraint, Sedation, ScanX, Tiger view, So pix, Avimark, Laboratory, Clinic Organization, Team Building and Event coordination
- Woodinville, WA
Veterinary Assistant
Banfield Pet Hospital
01.2017 - 06.2018
- Company Overview: Norman, OK
- Assisting doctor with appointments, answering phone calls, calling in prescriptions, keeping medical records, assisting with surgery and monitoring, blood draws, catheter setting, running in house testing, fluid administration, delivering injections and medications, pedicures, ear cleanings, proper animal restraint, clip and cleaning wounds, canine & feline dental cleanings, etc
- Norman, OK
Client Service Coordinator
Banfield Pet Hospital
06.2015 - 06.2018
- Company Overview: Norman, OK
- Clerical, Scheduling, Phone calls, All Customer Service Needs, Medical Notes, Patient Histories, Medical Summaries, First Stop For All Calls and Emergency Referrals
- Norman, OK
Customer Service Manager/ Closing Manager
Harps Food Stores
12.2014 - 05.2015
- Company Overview: Alma, AR
- Customer Service Needs, Western Union, Money Order, Till Balancing, Counting Safe, Making Change, Closing Store at night, and cashing out systems before leaving
- Alma, AR
Cashier
Harps Food Stores
06.2013 - 08.2014
- Company Overview: Alma, AR
- Customer Service, Making Change, Checking Out Customer Items
- Alma, AR
Contract Labor/Stable Hand
Weekend Care
07.2009 - 08.2014
- Company Overview: Mountainburg, AR
- Cleaned barn, Weekend Care, Assisted in training of horses for client's chosen discipline
- Mountainburg, AR
Education
Associate - Veterinary Technician
Partial- Penn Foster
01.2019
Partial - Agricultural Communications
Oklahoma State University-Main Campus
Stillwater, OK01.2015
Diploma - undefined
Alma High School
Alma, AR01.2014
Skills
- Financial analysis and budgeting
- Team leadership and mentoring
- Conflict management and resolution
- Employee satisfaction and retention
- Process improvement
- Operations management and employee training
- Change management
- Cultural transformation and meaningful team building
- Strategic thinking
- Practice operations oversight
- KPI tracking
- Leadership development and training
Accomplishments
- High retention through multiple years
- Recognized Top Culture Hospital in 2021
- Provided multiple templates and trainings to the Valley Veterinary Care staff since 2023
- Training Program creation and implementation for new Practice Managers for Veterinary Innovative Partners
Additionalinformation - Recommendations
I do have formal letters of recommendation from all DVMs and the Field Director listed.
Personal Information
Authorized To Work: US
Affiliations
- HPVMA - Houston Veterinary Practice Managers Assoction
Timeline
Veterinary Practice Manager
Springwood Veterinary Hospital
03.2023 - Current
Veterinary Practice Manager
Cottage Lake Veterinary Hospital
06.2022 - Current
Veterinary Hospital Manager
North Creek Pet Hospital
07.2021 - 06.2022
Hospital Lead
Banfield Pet Hospital
10.2020 - 12.2020
Billing Manager
Insurance Benefits
11.2019 - 10.2020
Veterinary Assistant
Eastside Veterinary Dentistry
06.2018 - 11.2019
Veterinary Assistant
Banfield Pet Hospital
01.2017 - 06.2018
Client Service Coordinator
Banfield Pet Hospital
06.2015 - 06.2018
Customer Service Manager/ Closing Manager
Harps Food Stores
12.2014 - 05.2015
Cashier
Harps Food Stores
06.2013 - 08.2014
Contract Labor/Stable Hand
Weekend Care
07.2009 - 08.2014
Partial - Agricultural Communications
Oklahoma State University-Main Campus
Diploma - undefined
Alma High School
Associate - Veterinary Technician
Partial- Penn Foster
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