Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittney Braswell

Omega,GA

Summary

I am dedicated and customer-focused professional with 5 years of experience in customer service. Seeking a challenging position in a customer service role where I can leverage my strong communication skills, problem-solving abilities, and commitment to providing exceptional service to drive customer satisfaction and contribute to the success of the company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE, CLAIMS

Global Medical Response
01.2019 - Current
  • Provided customer service to policyholders and claimants by answering phone calls, responding to emails, and addressing inquiries.
  • Assisted in the resolution of claims by obtaining information from customers, researching accounts and following up on pending issues.
  • Analyzed data related to claims including medical records, invoices, or reports to determine eligibility for benefits.

Customer Service Representative

Kelly Connect
Tifton, GA
05.2017 - 03.2020
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CUSTOMER SERVICE

Teleperformance
01.2016 - 01.2019
  • Assisted in training and mentoring new customer service team members, helping them develop essential skills for delivering exceptional customer experiences
  • Provide prompt support with a professional, friendly, and patient attitude
  • Collaborated with cross-functional teams to ensure prompt resolution of complex customer issues.

Education

High School Diploma -

Tift County High School
Tifton, GA
01-2015

Some College (No Degree) -

Colorado College
Colorado Springs, CO

Skills

  • Tech Savvy
  • Problem Solving
  • Time Management
  • Account Management
  • Multitasking
  • Customer Consulting
  • Customer Service
  • Billing And Filing
  • Call Decisioning
  • Customer Experience Improvement

Additional Information

Tift County High

Timeline

CUSTOMER SERVICE, CLAIMS

Global Medical Response
01.2019 - Current

Customer Service Representative

Kelly Connect
05.2017 - 03.2020

CUSTOMER SERVICE

Teleperformance
01.2016 - 01.2019

High School Diploma -

Tift County High School

Some College (No Degree) -

Colorado College

Similar Profiles

CREATE PROFILE
Brittney Braswell