Brittney Camden
Henrico,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
FOH Manager/Bartender/Head Trainer
Mellow Mushroom
Henrico, VA
12.2018 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Provided guidance and support to team members when needed.
- Audited cash registers at the end of each shift for accuracy.
- Interacted with customers regularly to ensure their needs were met.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Delegated tasks among team members according to their strengths and abilities.
- Investigated incidents reported by customers or staff members.
- Developed strategies to increase customer satisfaction ratings.
- Trained new employees on job duties and company policies.
- Maintained inventory levels by ordering supplies as needed.
- Reviewed daily sales reports to identify areas of improvement.
- Handled employee relations issues such as disciplinary action or terminations.
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Ashland, VA
11.2023 - 01.2025
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Contacted new and existing customers to discuss product and service solutions.
- Leveraged computer system to input customer orders and pricing information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Bartender/Trainer
Keagan’s Restaurant & Tavern
Glen Allen, VA
05.2012 - 12.2018
- Provide bartending services for the bar and restaurant area
- Full menu service at bar and fine dining level of service for the guest
- Responsible for opening/closing, stocking inventory, cash handling washing glassware and keeping the bar clean and orderly
- Certified mixologist
- Taking multiple orders at one time and serving in a timely matter
- Handling high volume of guests with ease
- Training new employee’s in 5 shifts or less
- Liquor Inventory
- Answering telephone for any of the restaurant needs.
General Manager/Bar Manager/Bartender/Trainer
Mediterraneo LLC
Midlothian, VA
10.2016 - 08.2018
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Poured wine, beer and cocktails for patrons.
- Planned and coordinated special events to boost customer numbers and profits.
- Developed and implemented bartender training programs, policies and procedures.
- Created signature beverages to increase revenue and patron loyalty.
Bartender
Quaker Steak & Lube
Richmond, VA
06.2010 - 05.2012
- Provide bartending services for the bar and restaurant area
- Full menu service at bar and fine dining level of service for the guest
- Responsible for opening/closing, stocking inventory, cash handling washing glassware and keeping the bar clean and orderly
- Certified mixologist
- Taking multiple orders at one time and serving in a timely matter
- Handling high volume of guests with ease.
Bartender
Tiki Bob's Cantina
Richmond, VA
07.2005 - 10.2010
- Provide bartending services for the bar and restaurant area
- Responsible for opening/closing, stocking inventory and cash handling
- Certified mixologist
- Handling high volume of guests with ease.
Bartender
T.G.I. Fridays
Richmond, VA
11.2007 - 06.2010
- Four weeks of detailed bar training in two weeks
- Provide bartending services for the bar and restaurant area
- Full menu service at bar and fine dining level of service for the guest
- Responsible for opening/closing, stocking inventory, cash handling washing glassware and keeping the bar clean and orderly.
Education
High School Diploma -
Powhatan High School
06.2005
Some College (No Degree) - Nursing
University of Virginia’s College At Wise
WiseSome College (No Degree) - Business Administration
John Tyler Community College
Some College (No Degree) - Business Administration
Averett University
Glen Allen, VASkills
- Anticipating Customer Needs
- Outstanding Customer Service
- Health Codes Compliance
- Suggestive Selling
- Social Media Engagement
- Spreadsheet Tracking
- Delegating Assignments and Tasks
- Recruitment and Hiring
- Inventory Management
- Handling Difficult Customers
- Cash Handling and Management
- Performance Assessment
- Client Relations
- Decision Making
- Staff Coordination
- Skilled Multi-Tasker
- Valid Virginia Driver's License
- Sales and Marketing
- Schedule Coordination
- Critical Thinking
- Multitasking and Prioritization
- Relationship Building
- Clear Communication
- Disturbance Handling
- Sales Presentations
- Telephone Sales
- Lead Qualification
- Customer Service
- Salesforce CRM
- Customer Relationship Management
- Cold-Calling
- Revenue Growth
- Cheerful and Energetic
- Upselling and Cross Selling
- Complaint handling
- Scheduling staff
- Point of sale systems
- Closing techniques
- Consultative selling
- Product launch coordination
- Cold calling
- Sales management
- Customer service
- Relationship building
- Referral marketing
- Up-selling
- Customer care
- Follow-up communications
- Relationship selling
- Bookkeeping
- Highly organized
- Computer skills
- Database entry
- Grammar
- Staff management
Certification
- WSET Level 1 - Wine
- SafeServ Certified
References
Stephanie Ryan 804.510.9294
Dave Callahan 540.226.6749
Ryan Bohm 804.437.5907
Joseph King 804.690.0718
Jason Slaughter 540.958.9001
Timeline
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
11.2023 - 01.2025
FOH Manager/Bartender/Head Trainer
Mellow Mushroom
12.2018 - Current
General Manager/Bar Manager/Bartender/Trainer
Mediterraneo LLC
10.2016 - 08.2018
Bartender/Trainer
Keagan’s Restaurant & Tavern
05.2012 - 12.2018
Bartender
Quaker Steak & Lube
06.2010 - 05.2012
Bartender
T.G.I. Fridays
11.2007 - 06.2010
Bartender
Tiki Bob's Cantina
07.2005 - 10.2010
High School Diploma -
Powhatan High School
Some College (No Degree) - Nursing
University of Virginia’s College At Wise
Some College (No Degree) - Business Administration
John Tyler Community College
Some College (No Degree) - Business Administration
Averett University