Brittney Christopherson
Billings,MT
Summary
Compassionate legal support professional with over 4 years of experience assisting clients in sensitive legal matters, including claims processing, records review, and case coordination. Skilled in explaining legal procedures, maintaining strict confidentiality, and supporting individuals through stressful situations. Experienced working with attorneys, reviewing legal documentation, and communicating with diverse populations. Currently pursuing a Bachelor’s degree in Legal & Paralegal Studies. Dedicated to providing respectful, trauma-informed support and ensuring clients understand and navigate the legal system.
Overview
5
5
years of professional experience
Work History
Legal Assistant II
AVA Law Group, PLLC
12.2023 - Current
- Communicate with clients regarding legal matters through phone, email, and secure messaging systems
- Onboard new clients and explain legal procedures and expectations
- Review medical and military records and prepare legal claim documentation
- Prepare and review claims forms and supporting documentation for attorney review
- Maintain and organize confidential client files within legal case management software
- Assist with estate-related work and multiple case projects simultaneously
- Coordinate with attorneys and staff to ensure timely case progression
Litigation Support Specialist
Reciprocity Industries, LLC
05.2023 - 12.2023
- Assisted clients with claim forms and legal documentation
- Gathered plaintiff information and supporting records
- Retrieved and reviewed medical and related records
- Communicated with clients via phone, email, and written correspondence
- Supported case preparation and documentation management
Legal Intake Representative / Mentor
Reciprocity Industries, LLC
09.2022 - 05.2023
- Interviewed clients and verified eligibility for legal cases
- Explained procedures and next steps in the legal process
- Provided reassurance and guidance during sensitive client interactions
- Maintained compliance with company quality and confidentiality standards
- Mentored and trained new staff and monitored call quality and documentation
Accounts Resolution Contact Center Representative
Island Mountain Development Group
01.2022 - 09.2022
- Managed high-volume client communications while maintaining professionalism
- Negotiated payment plans and resolved customer concerns
- Documented interactions and maintained accurate records
- Used de-escalation techniques when handling difficult conversations
Loan Processor / Customer Service Representative
Island Mountain Development Group
08.2021 - 01.2022
- Reviewed applications for compliance with lending standards
- Maintained confidentiality of financial information
- Assisted clients with application processes and payment procedures
- Earlier customer service roles available upon request — you can keep them, but counties mainly care about the last 5–7 years.
Education
Bachelor of Science - Legal & Paralegal Studies
University of Providence
High School Diploma - undefined
Minneapolis Public Schools
Skills
- Client & Victim Communication
- Confidential Records Handling
- Legal Documentation & Claims Forms
- Court Process Explanation
- De-escalation & Emotional Support
- Crisis Communication
- Case File Management
- Medical & Military Record Review
- Professional Communication
- Multitasking & Case Coordination
- Data Entry & Case Tracking Systems
- Collaboration with Attorneys & Staff
Timeline
Legal Assistant II
AVA Law Group, PLLC
12.2023 - Current
Litigation Support Specialist
Reciprocity Industries, LLC
05.2023 - 12.2023
Legal Intake Representative / Mentor
Reciprocity Industries, LLC
09.2022 - 05.2023
Accounts Resolution Contact Center Representative
Island Mountain Development Group
01.2022 - 09.2022
Loan Processor / Customer Service Representative
Island Mountain Development Group
08.2021 - 01.2022
High School Diploma - undefined
Minneapolis Public Schools
Bachelor of Science - Legal & Paralegal Studies
University of Providence
References
Franz Davis
A Retired Lawyer
(612) 703-0478
Rebecca Gilbertz
Paralegal & Former Coworker
(307) 680-5802
Tessa Massey
Former Supervisor
(406) 969-9069