Brittney Clement
Mandeville,LA
Summary
Dependable Line Cook with expertise preparing casual dining foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in frying, grill, salad, and plate building.
Upbeat server with outstanding coordination and memorization skills.10+years background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Proficient Manager with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Great American Cookies
Mandeville, LA
03.2023 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
General Manager
Jersey Mike's Subs
Mandeville, LA
10.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
FOH Manager
Chili’s
Thibodaux, LA
07.2021 - 10.2021
- Conducted monthly inventories of raw materials and components on work floor.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Checked prices and calculated totals for accurate invoice processing.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Line Cook
Chili's Grill & Bar
03.2020 - 07.2021
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Grilled meats and seafood to customer specifications.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Handled portion control activities according to specified instructions provided by chef.
- Transitioned between breakfast and lunch service.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Server
Chili's Grill & Bar
10.2018 - 03.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
Server
Pepper's Pizzeria
07.2017 - 10.2018
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked identification to enforce age regulations for alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
GED -
East Street Alternative School
Houma, LA10.2009
Skills
- Food preparation and safety
- Menu memorization
- Kitchen organization
- Cleaning
- Food spoilage prevention
- Plates Presentation
- Stocking and replenishing
- Efficient multitasking
- Customer service
- Cultural awareness
- Good listening skills
- Teambuilding
- Leadership
- Flexible & Adaptable
- Organization and Time management
- Planning and Coordination
- Training & Development
- Responsible
- Data management
- Teamwork
- Conflict resolution
- Customer Service
- Quality Standards
- Train Employees
- Staff Management
- Control of Expenses
- Order Supplies
- Brand Management
- Team Leadership
Accomplishments
I am a successful mother to 2 wonderful boys and spent many of their early years raising them as a single parent. I am striving to continue to grow in my profession to ensure the best opportunities for myself and my small family.
Timeline
Assistant General Manager
Great American Cookies
03.2023 - Current
General Manager
Jersey Mike's Subs
10.2021 - Current
FOH Manager
Chili’s
07.2021 - 10.2021
Line Cook
Chili's Grill & Bar
03.2020 - 07.2021
Server
Chili's Grill & Bar
10.2018 - 03.2020
Server
Pepper's Pizzeria
07.2017 - 10.2018
GED -
East Street Alternative School