Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dell Barber

Yardley,Pennsylvania

Summary

Motivated manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Extremely versatile and quick to learn any new skills or tasks to ensure the business runs smoothly.

Punctual line cook experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Einstien Bros Bagels
Paoli, PA
03.2023 - Current
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Collaborated with other departments within the organization to coordinate projects.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Lead Customer Service Associate

Wawa
West Chester , PA
02.2022 - 03.2023
  • Conducted regular performance reviews of staff members.
  • Provided leadership and direction to customer service representatives.
  • Monitored customer service quality standards and provided feedback to team members.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Server

Blue Sage Vegetarian Grille
Feasterville, PA
03.2021 - 01.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Stayed informed about daily specials, new menu items, promotions.

Delivery Driver/Cashier

Villa Rosa Ristorante & Pizzeria
Ewing, NJ
12.2018 - 03.2021
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Bachelor of Science - Engineering Physics

West Chester University of Pennsylvania
West Chester, PA
06-2027

High School Diploma -

Calvary Christian Academy
Philadelphia, PA
06-2021

Skills

  • Employee Relations
  • Business operations background
  • Operations Management
  • Team leadership strength
  • Training and development skill
  • Employee Scheduling
  • Customer Retention
  • Staff Development
  • Inventory Control
  • Staff Management
  • Food safety and sanitation
  • Sales Coaching
  • Ingredient Preparation
  • Food presentation
  • Ingredient inspection
  • Portioning
  • Recipe preparation
  • Following cooking methods
  • Menu Item Memorization
  • Cleaning and organization
  • Stock Rotation
  • Kitchen Sanitization
  • Quality Control
  • Food Allergen Safety
  • Time Management
  • Food safety knowledge
  • Food Storage Procedures

Accomplishments

  • Employee of the month multiple times at different establishments and locations

Certification

  • ServSafe Food Protection Manager Certified until 2029

Timeline

Assistant General Manager

Einstien Bros Bagels
03.2023 - Current

Lead Customer Service Associate

Wawa
02.2022 - 03.2023

Server

Blue Sage Vegetarian Grille
03.2021 - 01.2022

Delivery Driver/Cashier

Villa Rosa Ristorante & Pizzeria
12.2018 - 03.2021

Bachelor of Science - Engineering Physics

West Chester University of Pennsylvania

High School Diploma -

Calvary Christian Academy

Similar Profiles

CREATE PROFILE
Dell Barber