BRITTNEY COBB
Marietta,GA
Summary
Versatile and dependable professional with experience in healthcare support, medical technology, supervision, and childcare. Skilled in patient care, team leadership, and maintaining safe, organized environments. Strong communicator with the ability to manage multiple responsibilities, support staff, and provide compassionate care to patients and children. Committed to delivering high-quality service and improving daily operations.
Overview
2027
2027
years of professional experience
Work History
Supervisor / Medtech
Charter Senior Living of Vining
02.2025 - Current
- Compassionate Certified Nursing Assistant with extensive experience in providing high-quality care to elderly and disabled residents.
- Exceptional interpersonal skills, fostering trusting relationships with residents and their families.
- Proficient in administering medications and supporting residents with their daily living activities in compliance with care plans.
- Skilled in monitoring vital signs and recognizing changes in residents' health conditions to report to healthcare teams promptly.
- Trained and mentored team members to enhance productivity and operational efficiency.
- Supervised daily operations, ensuring compliance with safety standards and company policies.
Tier II Claim Specialist
United Health Care, Concentrix
07.2019 - Current
- Proficient in troubleshooting complex hardware and software issues to ensure quick resolution and customer satisfaction.
- Strong communication skills, enabling the effective conveyance of technical information to non-technical users.
- Experienced in managing escalated support tickets and providing timely solutions to improve service delivery.
- Dedicated claims professional with over 3 years of experience in processing and managing insurance claims efficiently.
Shipping Clerk
XPO
06.2018 - 06.2019
- Proficient in processing shipping orders and managing documentation with high accuracy.
- Expert in utilizing shipping software and tracking systems to monitor shipments.
- Strong attention to detail, ensuring that packaging and labeling meet company standards.
- Skilled in coordinating with carriers and vendors to ensure timely delivery of goods.
Customer Care Specialist
Sitel
07.2016 - 05.2018
- Highly skilled customer care specialist with over 5 years of experience in delivering exceptional support and fostering customer loyalty.
- Expert in utilizing CRM software to track interactions and manage customer relationships effectively.
- Strong communication skills, adept at explaining complex information in a simple and understandable manner.
- Ability to handle high-pressure situations while maintaining a calm and professional demeanor.
Summer Camp Assistant
Boys and Girls Club
Augusta, GA
Education
Associate of Science - undefined
Southern Crescent Technical College
12.2023
Phlebotomy
Southern Crescent Technical College
12.2020
Diploma - undefined
Luella High School
12.2014
Skills
- Patient care and monitoring
- Vital signs measurement
- Infection control and safety procedures
- Electronic Health Records (EHR) management
- Medication administration support
- Basic Life Support (BLS) / CPR
- Patient communication and empathy
- Confidentiality (HIPAA compliance)
- Team collaboration with medical staff
Clinical / Technical
Soft Skills
- Time management in fast-paced settings
- Performance management and evaluations
- Training and onboarding employees
- Conflict resolution
- Delegation and task prioritization
- Early childhood education support
- Behavioral management techniques
- Emotional support and engagement
Leadership & Operations
Child Development
Timeline
Supervisor / Medtech
Charter Senior Living of Vining
02.2025 - Current
Tier II Claim Specialist
United Health Care, Concentrix
07.2019 - Current
Shipping Clerk
XPO
06.2018 - 06.2019
Customer Care Specialist
Sitel
07.2016 - 05.2018
Associate of Science - undefined
Southern Crescent Technical College
Phlebotomy
Southern Crescent Technical College
Diploma - undefined
Luella High School
Summer Camp Assistant
Boys and Girls Club