BRITTNEY COGGINS
Visalia,CA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Patient Access Supervisor
Kaweah Health
08.2024 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
Business Analyst
Kaweah Health
10.2022 - 08.2024
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Created Dashboards to monitor and track key performance indicators.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in a visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
PFS Quality Assurance Specialist
Kaweah Health
10.2018 - 10.2022
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed monthly, end of quarter and other statistical reports for leadership team and quality improvement programs.
Registrar
Kaweah Health
03.2012 - 10.2018
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure record keeping.
- Greeted every guest with personable approach and provided knowledgable service.
- Updated computer system with latest information to keep records current and accurate.
Education
No Degree - Nursing
College of the Sequoias
Visalia, CASkills
- Maintaining Quality Assurance Standards
- Audit Assistance
- Performance Monitoring
- Adaptability and Flexibility
- Quality Issue Identification Experience
- Data Analysis
Timeline
Patient Access Supervisor
Kaweah Health
08.2024 - Current
Business Analyst
Kaweah Health
10.2022 - 08.2024
PFS Quality Assurance Specialist
Kaweah Health
10.2018 - 10.2022
Registrar
Kaweah Health
03.2012 - 10.2018
No Degree - Nursing
College of the Sequoias
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