Brittney Cordero
Long Island City,New York
Summary
Client engagement professional with experience supporting high-value relationships within luxury retail environments. Recognized for executing high-impact clienteling initiatives, managing CRM platforms, and partnering with global HQ teams on engagement strategies, lifecycle initiatives, and tool testing. Brings a strong foundation in data-informed client outreach and operational execution, with a proven ability to drive measurable ROI through strategic client engagement.
Overview
7
7
years of professional experience
Work History
E-Commerce Analyst, CRM & Lifecycle Marketing
Kering
NY, NY
02.2025 - Current
- Built and maintained Excel-based VIC and high-value client segmentation, tracking spend thresholds, engagement stage, professional background, and purchase history to inform targeted engagement strategies.
- Developed and executed Clienteling Championships campaigns by creating product-driven storytelling content and activating 500+ clients within a two-day period, achieving 100% ROI.
- Partnered closely with global HQ teams to refine clienteling campaigns selected as best-practice examples for worldwide rollout across AMER, APAC, and EMEA, and participated in UAT testing for new Salesforce CRM tools prior to deployment.
- Owned end-to-end client communication through Salesforce, OmniChannel, and Tardis, including post-purchase resolution by coordinating directly with carrier partners (FedEx: U.S. & Canada; UPS: Mexico), managing client requests and independently opening investigations within operational scope.
- Led strategic client engagement resulting in a $100K single-order transaction in Q1 ’26.
Client Service Ambassador
Saint Laurent
New York, NY
04.2022 - 02.2025
- Collaborated with cross-functional teams to resolve client inquiries requiring coordination across multiple departments.
- Utilized Salesforce, OmniChannel, Tardis, Excel, and Cybersource to document client interactions and ensure accurate order processing.
- Successfully promoted additional products and services to existing clients, generating over $70,000 in monthly sales.
- Managed and nurtured relationships with VIP clients, delivering personalized service for high-value orders exceeding $5,000.
- Received consistent positive client feedback and testimonials, contributing to overall client satisfaction and brand loyalty.
Client Advisor
Louis Vuitton
New York, NY
09.2021 - 02.2022
- Maintained and strengthened relationships with 50+ clients daily through consistent communication and personalized follow-up, driving repeat business and loyalty.
- Supported revenue growth by identifying cross-selling opportunities and introducing clients to new products and services.
- Generated additional sales through social media outreach, promoting high-end pieces like trunks via WeChat and Instagram.
- Accurately processed and managed over $40,000 in daily cash transactions with zero discrepancies.
Sales Associate
Kith
New York, NY
10.2018 - 11.2020
- Drove revenue growth by assisting 100+ clients and recommending tailored products based on individual needs.
- Built new client relationships through proactive engagement, increasing customer base and product interest.
- Surpassed monthly sales goals by 120% for 14 consecutive months.
- Maintained accurate inventory records, reducing stock issues and supporting consistent customer satisfaction.
Education
Associate of Science - Economics
LaGuardia Community College
Long Island City, NY06-2021
Bachelor of Arts - Communications And Media
CUNY School of Professional Studies
NY, NY06-2027
Languages
Spanish
Timeline
E-Commerce Analyst, CRM & Lifecycle Marketing
Kering
02.2025 - Current
Client Service Ambassador
Saint Laurent
04.2022 - 02.2025
Client Advisor
Louis Vuitton
09.2021 - 02.2022
Sales Associate
Kith
10.2018 - 11.2020
Associate of Science - Economics
LaGuardia Community College
Bachelor of Arts - Communications And Media
CUNY School of Professional Studies