Brittney Davis
Washington,DC
Summary
Information Specialist with over 5 years of experience in records management and content optimization. Managed large-scale documentation projects at Navy Federal Credit Union, improving operational efficiency through innovative solutions. Expertise in cross-functional collaboration to establish effective policies and ensure compliance. Proven ability to streamline document processing, enhance workflows, and digitize records for improved security and access.
Overview
11
11
years of professional experience
Work History
Digital Content Manager
BLH Technologies
Rockville, MD
11.2022 - 09.2025
- Edited and approved website content for quality and relevance.
- Collaborated with marketing and design teams to develop effective content strategies.
- Established cohesive content strategy across platforms through cross-functional partnerships.
- Optimized content management workflows to enhance operational efficiency.
- Managed creation and publication of digital content including blogs, and videos.
- Generated performance reports for all digital campaigns to assess effectiveness.
- Identified and resolved website issues to improve user experience and functionality.
Supervisory Training Associate
BLH Technologies
Rockville, MD
03.2021 - 09.2025
- Designed automated tracking systems to enhance workflow efficiency and consistency across tasks.
- Provided technical support during virtual meetings via platforms like Zoom, ensuring seamless communication.
- Maintained detailed records of training sessions and participant progress in company database systems.
- Managed training calendars, effectively communicating session topics and dates to participants.
- Mentored new staff members, driving exceptional client satisfaction and team integration.
- Administered online training through LMS, accurately monitoring student progress.
- Conducted needs assessments to identify training gaps and refine content accordingly.
- Validated training materials through collaboration with subject matter experts, ensuring content accuracy.
- Tracked progress of projects using project management tools such as JIRA and Smartsheet to provide visibility across multiple teams.
Records Manager II
Navy Federal Credit Union
Merrifield
08.2019 - 03.2021
- Streamlined document processing workflows by implementing filing protocols.
- Oversaw digitization of physical records, enhancing accessibility for all users.
- Collaborated with departments to optimize record management practices.
- Created training materials on best practices in record keeping for staff.
- Maintained data entry accuracy by verifying incoming document information.
- Provided training on effective use of records management system to staff members.
- Analyzed processes for storage, retention, and destruction of records to identify improvements.
Library Technician
Library of Congress
Washington
07.2018 - 05.2019
- Trained Library Technicians on library policies and procedures to enhance operational performance.
- Researched online resources to fulfill specific patron requests beyond local collection availability.
- Supported digitization projects to improve research capabilities for analysts.
- Developed resource guides on various topics to assist research initiatives.
- Streamlined information retrieval in SharePoint, creating an organized document repository.
Archival Intern
National Archives And Records Administration
College Park
05.2018 - 07.2018
- Conducted research utilizing diverse databases and online resources to support archival projects.
- Enhanced digital accessibility of archived materials through digitization and metadata creation.
- Organized and classified archival materials for efficient retrieval and preservation.
- Executed quality control measures on digitized images to ensure accuracy.
- Digitized historical documents using specialized software tools for improved access.
Research Intern
Shimberg Health Sciences Library
Tampa
01.2018 - 05.2018
- Collaborated with teams to analyze problems and develop effective solutions.
- Conducted research and compiled data to support timely report delivery.
- Executed literature reviews to identify relevant research articles for project objectives.
Graduate Research Assistant
University of South Florida
Tampa
12.2017 - 05.2018
- Completed administrative and research duties as requested by professors.
- Analyzed data to assist professors with various projects.
Patient Service Representative
American Dental Partners
Reston
05.2016 - 01.2017
- Verified insurance eligibility and coverage for patients, ensuring accuracy of information.
- Maintained and organized patient records in compliance with HIPAA regulations.
- Processed record requests while safeguarding patient privacy.
Library Associate
McConnell Library
Radford
06.2015 - 08.2016
- Developed instructional materials to improve patron comprehension of library resources.
- Conducted periodic inventory audits to minimize asset loss and maintain accurate records.
- Oversaw receipt of new book, audio-visual, and software inventory to ensure timely availability.
Student Teaching Assistant
Belle Heth Elementary
Radford
01.2015 - 06.2015
- Delivered tailored support to students, addressing individual learning needs effectively.
- Facilitated small group activities to reinforce key concepts, enhancing student comprehension.
Education
Master of Science - Forensic Psychology
National University
La Jolla01-2026
Master of Science - Library And Information Science
University of South Florida
Tampa12.2018
Bachelor of Science - English Literature
Radford University
Radford12.2016
Skills
- Google Analytics proficiency
- Project and program management
- Records and information management
- Web content and digital management
- Research analysis and support
- Workflow optimization
- Process automation
- Communication skills
- Problem solving
- Consulting expertise
- Microsoft Office proficiency
- Needs assessment and training logistics
- Knowledge management and document control
Accomplishments
- Co-authored "Libraries advancing health equity: a literature review".
- Received "the above and beyond" award from BLH Technologies and Navy Federal Credit Union.
Timeline
Digital Content Manager
BLH Technologies
11.2022 - 09.2025
Supervisory Training Associate
BLH Technologies
03.2021 - 09.2025
Records Manager II
Navy Federal Credit Union
08.2019 - 03.2021
Library Technician
Library of Congress
07.2018 - 05.2019
Archival Intern
National Archives And Records Administration
05.2018 - 07.2018
Research Intern
Shimberg Health Sciences Library
01.2018 - 05.2018
Graduate Research Assistant
University of South Florida
12.2017 - 05.2018
Patient Service Representative
American Dental Partners
05.2016 - 01.2017
Library Associate
McConnell Library
06.2015 - 08.2016
Student Teaching Assistant
Belle Heth Elementary
01.2015 - 06.2015
Master of Science - Forensic Psychology
National University
Master of Science - Library And Information Science
University of South Florida
Bachelor of Science - English Literature
Radford University