Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittney Dawkins

Boiling Springs,SC

Summary

To obtain a position in a challenging environment with an energetic pace that offers professional growth and advancement opportunities.

Overview

16
16
years of professional experience

Work History

Quota Administrator

Charter Communications
11.2013 - Current
  • Responsible for ensuring I effectively exhibit daily communications with Dispatch and Field Technical leadership to increase efficiencies and reduce customer service problems
  • Train all rising Quota Representatives.

Workforce Administrator

Charter Communications
04.2011 - 11.2013
  • Supports the development and organization of technical operations workforce management through operational reports and resource metrics
  • Provides forecasting recommendations based on current and historical data
  • Analyzes operational resource performance metrics by location and identifies opportunities for improvement.

Workforce Coordinator Technical Support

Charter Communications
08.2008 - 04.2011
  • Coordinate transactions and customer interactions responsible for dynamic job assignment, technician tracking, and job rescheduling functions using technical workforce management tools in the RSCs
  • Drive efficient and effective assignment of all work-order-based tasks rendered to the Field fulfillment teams on the day of service.

Education

Dorman High School
Roebuck, SC
12.2005

Skills

  • Customer Service
  • Attention to Detail
  • Reporting and documentation
  • Cross-Functional Collaboration
  • Project Management
  • Decision-Making
  • Training and mentoring

Accomplishments

  • NCTI Graduate Courses: Excellence in Customer Service, Effective Communication, Leadership 101, Mentoring 101
  • Charter Achievement Award Winner: 2020 2nd Quarter, 2019 4th Quarter, 2016 3rd Quarter, 2009 4th Quarter
  • Charter Superstar Award Winner: 2018

Timeline

Quota Administrator

Charter Communications
11.2013 - Current

Workforce Administrator

Charter Communications
04.2011 - 11.2013

Workforce Coordinator Technical Support

Charter Communications
08.2008 - 04.2011

Dorman High School

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Brittney Dawkins