Tebony Galloway
Denver,CO
Summary
Operation professional with 14 years Cable industry operations experience ad making a career change to Aesthetics. Comfortable working with people of all levels toward operational success. Experience working in teams on large scale projects at a regional level. Committed to the customer experience. Professional, innovative and possess the ability to work in a high-volume environment with integrity.
Overview
15
15
years of professional experience
Work History
Fulfillment Coord 3 Quota
Comcast
01.2015 - 12.2024
- Forecasting, scheduling, service level and technician performance reporting
- Assist with the development of annual, monthly, weekly, daily and intra-day projections of staffing requirements and shift vacancies
- Identify current and upcoming schedule needs on a day-to-day basis, including coordination of training, vacation and flex schedules for maximum daily labor utilization
- Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts
- Coordinate special projects between different Field Fulfillment Office teams along with all the other day to day changes
- Compile numerous daily reports for executive staff
Office Manager
Novare Aethetics
02.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Comcast Interim Supervisor TLC
01.2017 - 12.2017
- Leading a team of routers that support over 100 field techs
- Work with TLC leadership Team to support 1100 field techs in the region
- Build and maintain relationships with field leadership teams
- Provide subject matter expertise and guidance to various groups and leadership during workload forecasting and Capacity Planning
Comcast Denver, CO Comm Ops 2, Fulfillment (FTC)
01.2013 - 12.2015
- Input data into various databases used for tracking and reporting, monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the technicians
- Provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment
- Resolve escalations, organizes daily workload by managing the day of route, assigning and reassigning work as required
Comcast Centennial, CO Business Product Sales Support
01.2012 - 12.2013
- Performs needs analyses for the Company and its customers and produces strategic cost-effective solutions
- Maintain order production, acceptance, scheduling, accuracy and performance standards and expectations
- Verification and input of contracted orders into various systems; including but not exclusive to base account, customer account, Static IP building and creation, and execution of voice, data and video orders for Business Services customers
Comcast Commercial Technical Support
01.2010 - 12.2012
- Provides prompt resolution to customer phone inquiries regarding our Business Class High Speed Internet Product; provides technical troubleshooting and customer support
- Provides clear and concise information to both customers and other internal departments
- Communicates with customers in a professional manner in all situations while setting accurate expectations for issue resolution
- Demonstrating an overall understanding of operations including Comcast packages, new products, pricing, upgrades, new sales, downgrades and disconnects
Education
Aesthetician -
Avalon Institute
Aurora, CO12.2024
Skills
- Self-motivated
- Critical thinking
- Troubleshooting
- Escalation resolution
- Customer service
- Effective communication
- Ability to lead, motivate and build successful teams
- Proven influencer
- Achieving targets in a dynamic and complex business environment
- Possess good organizational, problem solving and management skills
- Possess excellent verbal and written communication skills
- Great team player with excellent customer service skills
- Organizational Skills
- Office Management
- Data Entry
- Clear oral/written communication
Timeline
Office Manager
Novare Aethetics
02.2024 - Current
Comcast Interim Supervisor TLC
01.2017 - 12.2017
Fulfillment Coord 3 Quota
Comcast
01.2015 - 12.2024
Comcast Denver, CO Comm Ops 2, Fulfillment (FTC)
01.2013 - 12.2015
Comcast Centennial, CO Business Product Sales Support
01.2012 - 12.2013
Comcast Commercial Technical Support
01.2010 - 12.2012
Aesthetician -
Avalon Institute