Tammy Yarbrough
Atlanta,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Coord 3, Technl Prodt Sales Suppt
Comcast
01.2022 - Current
- Verified contracts, promotions, and supporting documents for compliance, accuracy, and submission requirements.
- Proactively identified process improvement opportunities and recommended solutions; managed complex orders requiring advanced technical expertise.
- Supported diverse customer segments, including SMB, multisite, and enterprise accounts, with tailored solutions.
- Facilitated collaboration across sales, operations, and engineering to ensure precise order processing and SLA fulfillment.
- Worked effectively in fast-paced environments.
Coord 3, Technl Prodt Sales Suppt
Comcast
12.2020 - 01.2022
- Ensured service accuracy through contract reviews and customer validation processes.
- Streamlined SMB customer order processing to uphold compliance and service standards.
- Coordinated services for customers with complex, multi-location service portfolios.
- Collaborated across functions to maintain order accuracy and meet SLA requirements.
- Resolved TPX account escalations, initiating service restoration within 15 minutes.
- Excellent communication skills, both verbal and written.
Coord 2, Technl Prodt Sales Suppt
Comcast
02.2017 - 12.2020
- Ensured compliance and quality by coordinating sales orders and promotions.
- Maintained data integrity through effective customer service validation processes.
- Provided actionable recommendations for process optimization and managed technical orders.
- Facilitated solutions for SMB and multi-location customers, enhancing service standards.
- Trained new hires on procedures, conducting job shadowing to ensure proficiency.
- Led pilot transfer process implementation and managed escalation case resolutions.
- Keyed and order accepted over 10 orders daily, increased sales by 10%.
Coord 1, Technl Prodt Sales Suppt
Comcast
04.2015 - 02.2017
- Facilitated solution coordination among IT staff, technical teams, and vendors.
- Streamlined order management across multiple systems for efficient tracking.
- Collaborated with sales and operations to ensure order accuracy and SLA compliance.
- Validated supporting documentation to maintain accuracy and completeness standards.
- Enhanced order processing efficiency to meet delivery schedules and KPIs.
- Adapted quickly to new situations, demonstrating strong learning capabilities.
- Keyed and order accepted over 10 orders daily, increased sales by 10%.
Rep 1, Technl Prodt Sales Suppt
Comcast
10.2012 - 04.2015
- Enhanced customer communication by promptly addressing order status inquiries.
- Coordinated installation schedule changes through effective email communication with clients.
- Facilitated alignment among teams by sharing timely order status updates.
- Executed appointment reminders, adhering to call center protocols and performance metrics.
- Maintained data accuracy across CSG, Comtrac, Workbench, and Salesforce platforms.
- Guided new hires through job shadowing, offering process insights to management.
- Reviewed over 20 orders or inquiries daily this help meet PPH.
Technical Support/Troubleshooting
Alorica - Verizon Wireless
10.2010 - 10.2012
- Achieved first-call resolution by expertly addressing customer payment inquiries.
- Resolved technical issues effectively, enhancing overall customer satisfaction and experience.
- Supported customers with service activations, ensuring seamless onboarding and usage.
- Maintained high customer satisfaction by emphasizing Verizon Wireless's value during interactions.
- Completed over 15 accounts daily to meet PPH.
Guest Service Agent
Zoo Atlanta
11.2006 - 01.2010
- Enhanced team performance through effective collaboration and inspirational leadership.
- Resolved guest issues by actively listening, empathizing, and implementing solutions.
- Processed transactions efficiently, promoting products and recommending alternatives to customers.
- Expanded 10 memberships daily to increase monthly revenue.
- Managed guest inquiries effectively, ensuring accurate information dissemination and support.
Education
Certificate - Cybersecurity – Online
Built International
Richardson, TX04-2026
Certificate - Clerical Office Specialist
New Connections To Work
Atlanta, GA06.2006
Certificate - Job Readiness
Career Works
Atlanta, GA04.2002
High School Diploma -
Alonzo A. Crim High School
Atlanta, GA05.2001
Skills
- Positive interpersonal skills
- Collaborative teamwork
- Service excellence
- Effective problem resolution
Accomplishments
- 100 Club(Order Accepted over 100 orders for the month) – September 2022
- 100 Club – February 2023
- Top 10% Elite Performer (Production) - July 2017
- Pinnacle of Performance Top Performer - August 2017
- Top 10% Elite Performer - September 2017
- Pinnacle of Performance Top Performer - February, March, May 2018
- Kudos for Customer Experience - May 2016
- Top 10% Elite Performer (Production) - May 2016
- Pinnacle of Performance Top Performer - October 2016
- Top 10% Elite Performer - November 2016
- Top 10% Elite Performer - January 2017
- Great Call Quality – 2013
- Good PPH – 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coord 3, Technl Prodt Sales Suppt
Comcast
01.2022 - Current
Coord 3, Technl Prodt Sales Suppt
Comcast
12.2020 - 01.2022
Coord 2, Technl Prodt Sales Suppt
Comcast
02.2017 - 12.2020
Coord 1, Technl Prodt Sales Suppt
Comcast
04.2015 - 02.2017
Rep 1, Technl Prodt Sales Suppt
Comcast
10.2012 - 04.2015
Technical Support/Troubleshooting
Alorica - Verizon Wireless
10.2010 - 10.2012
Guest Service Agent
Zoo Atlanta
11.2006 - 01.2010
Certificate - Job Readiness
Career Works
Certificate - Cybersecurity – Online
Built International
Certificate - Clerical Office Specialist
New Connections To Work
High School Diploma -
Alonzo A. Crim High School