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Chandra Reinhardt
Essex,MD
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and streamlining processes. Expertise in problem-solving, communication, and adaptability.
Overview
14
14
years of professional experience
Work History
Specl 2, Prodt Sales Suppt & Analysis
Comcast, Xfinity
Nottingham, MD
09.2020 - Current
- Collaborated with cross-functional teams to enhance product support initiatives.
- Streamlined reporting processes, increasing efficiency in data collection and analysis.
- Implemented best practices for sales support, driving improved customer satisfaction rates.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Coord 2, Technl Prodt Sales Suppt (BOC)
Comcast, Xfinity
Nottingham, MD
12.2015 - 09.2020
- Coordinated cross-functional collaboration to streamline product support processes.
- Provided technical guidance and training for sales support teams, enhancing product knowledge.
- Developed and maintained comprehensive documentation for internal processes and systems.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
CE 3, Cust Exp Specialist (Priority)
Comcast, Xfinity
Nottingham, MD
10.2014 - 12.2015
- Developed and implemented customer engagement strategies to enhance satisfaction and retention.
- Analyzed service metrics to identify trends, driving improvements in operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve service delivery timelines.
- Trained and mentored junior staff on best practices for customer service and technical support procedures.
- Led initiatives to optimize troubleshooting workflows, resulting in faster resolution times for customer issues.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
CE3, Cust Exp Specialist (Priority Svc)
Comcast, Xfinity
Nottingham, MD
09.2014 - 10.2014
- Developed and implemented strategic marketing initiatives to enhance customer engagement and retention.
- Analyzed customer feedback and service metrics to drive continuous improvement in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Mentored junior staff on best practices for customer service excellence and problem resolution.
CAE 2, Cust Service (Service)
Comcast, CAE
Nottingham, MD
08.2012 - 09.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service escalations, ensuring timely resolution and customer satisfaction.
- Developed training materials for new team members to enhance service delivery standards.
- Analyzed customer feedback to identify trends and implement process improvements.
- Mentored junior staff on best practices in customer service interactions and conflict resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
No Degree - Business Administration/Management
Morgan State University
Baltimore, MD06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Timeline
Specl 2, Prodt Sales Suppt & Analysis
Comcast, Xfinity
09.2020 - Current
Coord 2, Technl Prodt Sales Suppt (BOC)
Comcast, Xfinity
12.2015 - 09.2020
CE 3, Cust Exp Specialist (Priority)
Comcast, Xfinity
10.2014 - 12.2015
CE3, Cust Exp Specialist (Priority Svc)
Comcast, Xfinity
09.2014 - 10.2014
CAE 2, Cust Service (Service)
Comcast, CAE
08.2012 - 09.2014
No Degree - Business Administration/Management
Morgan State University
Beltway Top Performer 2023
The pursuit of excellence requires dedication and passion in everything you do.
In 2023, I was recognized as a Top Performer, ranking among the highest within a team of 10 peers.