Brittney DeSousa
Taunton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Counter Clerk
Fabricare Dry Cleaners
10.2020 - 11.2021
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Processed cash, check and credit card payments.
- Managed multiple tasks in high-volume environment.
- Operated cash register to accurately complete customer financial transactions.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
- Examined dry clothes to identify stains, tears and issues.
Hostess/Server
99 Restaurants
08.2018 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining rooms and work areas clean.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Point of Sale Supervisor
Market Basket
12.2016 - 12.2017
- Tracked, analyzed and reported store sales performance to store managers.
- Oversaw a team of 4 employees.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Provided customer service on sales floor and POS registers Maintained cleanliness and processed incoming merchandise.
- Provided assistance on the sales floor when the customer asked.
Grocery Clerk
Market Basket
07.2014 - 01.2016
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicate with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Cleaned and maintained store aisles and merchandise displays to provide customers with a positive experience.
- Collected shopping carts from the parking lot and returned to the stand to keep the lot organized.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2025
Associate of Science - Criminal Justice
Massasoit Community College
Brockton, MA12.2022
Skills
- Balance Cash Drawers
- Cash Handling
- Billing and Payment Processing
- Restock Shelves
- Coaching and Training
- Serving and Bussing
- Table and Dining Room Setup
- Product Knowledge
- Excellent Work Ethic
- Health and Safety Standards
- Hygiene Standards
Timeline
Counter Clerk
Fabricare Dry Cleaners
10.2020 - 11.2021
Hostess/Server
99 Restaurants
08.2018 - 09.2020
Point of Sale Supervisor
Market Basket
12.2016 - 12.2017
Grocery Clerk
Market Basket
07.2014 - 01.2016
Bachelor of Science - Criminal Justice
University of Massachusetts - Dartmouth
Associate of Science - Criminal Justice
Massasoit Community College
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