Brittney Dillon
Milan,TN
Summary
Experienced office manager and administrative professional with several years of experience in overseeing a busy healthcare practice. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
14
14
years of professional experience
Work History
Office Manager/ Chiropractic Therapy Assistant
Medina Family Chiropractic
Medina, TN
08.2015 - Current
- Managed front desk operations for chiropractic patient intake and daily scheduling.
- Coordinated provider calendars, treatment rooms, and appointment confirmations.
- Processed insurance claims, verifications, and patient billing inquiries.
- Handled patient records, forms, and HIPAA-compliant document filing.
- Supervised office staff and assigned daily reception duties.
- Trained team members on chiropractic software and office procedures.
- Resolved patient concerns with professional service and clear communication.
- Ordered supplies and maintained inventory for clinic operations.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
Medical Receptionist
West TN Healthcare
Milan, TN
05.2015 - 07.2015
- Verified patient insurance and collected intake information for West TN Healthcare records.
- Processed check-ins, forms, and referrals for West TN Healthcare front desk.
- Updated electronic charts with accurate patient demographics and visit details.
- Answered calls and routed messages to West TN Healthcare clinical staff.
Office worker
Vision Source Medina Eye Clinic
Medina, Tennessee
08.2014 - 01.2015
- Executed administrative tasks to ensure efficient office operations. Coordinated patient scheduling, document filing, and insurance verification to streamline office workflow. Assisted patients with eyewear needs while assessing blood pressure, blood sugar levels, and evaluating visual acuity to support their health and wellness.
- Managed front desk operations for Vision Source Medina Eye Clinic patients and visitors.
- Scheduled eye exams and follow-up appointments using clinic calendar systems.
- Answered patient calls and routed messages to clinical staff.
Receptionist
The Berry Clinic
Camden, Tennessee
08.2012 - 08.2014
- Receptionist. Handled phone calls, organized appointment schedules, maintained filing systems, and supported daily office operations.
- Greeted patients at Berry Clinic front desk and directed visitors.
- Answered phone calls and scheduled appointments using clinic calendar systems.
- Verified patient information and updated medical records in office files.
Education
High School Diploma -
Camden Central High School
Camden, TN05-2009
Radiography
Jackson State Community College
Jackson, TNSkills
- Patient scheduling expertise
- Chiropractic management software
- Insurance verification
- HIPAA compliance
- Electronic charting
- Front desk operations
- Office administration
- Staff supervision
- Inventory control
- Microsoft Office proficiency
- Customer service
- Team coordination
- Attention to detail
- Staff management
- Bookkeeping
- Staff management
Timeline
Office Manager/ Chiropractic Therapy Assistant
Medina Family Chiropractic
08.2015 - Current
Medical Receptionist
West TN Healthcare
05.2015 - 07.2015
Office worker
Vision Source Medina Eye Clinic
08.2014 - 01.2015
Receptionist
The Berry Clinic
08.2012 - 08.2014
High School Diploma -
Camden Central High School
Radiography
Jackson State Community College