Brittney Facey
Foley,AL
Summary
Experienced Food and Beverage Manager with solid background in overseeing banquet and restaurant operations and leading service teams. Demonstrated ability to coordinate large-scale events, multiple outlets, simultaneously, ensuring smooth service and high customer satisfaction. Known for strong leadership skills, problem-solving capabilities, and exceptional communication abilities. Noteworthy contributions include improving operational efficiency and enhancing team performance in previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Country Club Of Mobile
Mobile, AL
10.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
Banquet Captain
Grand Hotel Golf Resort and Spa, Autograph
Point Clear, AL
09.2023 - 10.2024
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Successfully implemented new training and development plans for event servers.
- Collaborated closely with catering managers on upcoming events and their needs.
- Actively managed labor to ensure best productivity, resulting in significant reduction in year over year overtime.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Organized banquet staff to ensure efficient service of guests.
Bartender
Tacky Jacks
Orange Beach, Alabama
03.2022 - 09.2023
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
Catering Server/ Manager Assistant
Alabama Coastal Catering
Orange Beach, Alabama
07.2018 - 03.2022
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Set up tables with appropriate linens and silverware prior to each event.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
Education
Bachelor of Science - Sport And Fitness Management
University of North Alabama
Florence, AL08-2017
Skills
- Portion control
- Staff Leadership
- Corporate event coordination
- Inventory Management
- Beverage management
- Staff Management
- Banquet Setup
- Guest Relations
- Food sanitation regulations
Accomplishments
- Supervisor of the Quarter Nomination, The Grand Hotel, Autograph Collection (2024)
- Executed Task Force Operations across the state (AL.) within PCH Hotels and Resort management properties
- Participated in improving PCH Hotels Associate Opinion Survey (AOS) score and was positively mentioned by name in AOS
Certification
- Successful Supervisor Course Certification, PCH Hotels and Resorts (2024)
- Flawless Delivery Hospitality Certification, University of Alabama (2024)
Education and Training
other
References
- Daniel Fuernrohr
Director of Operations, The Grand Hotel
Phone: 251.654.8268
E-Mail: Daniel.Fuernrohr@grand1847.com
- Roderrick Jones
Senior Event Operations Manager, The Grand Hotel
Phone: 251.990.6324
E-Mail: Roderrick.Jones@grand1847.com
- Anna Oliver
Event Operations Manager, The Grand Hotel
Phone: 256.655.9607
E-Mail: Anna.Oliver@grand1847.com
Timeline
Food and Beverage Manager
Country Club Of Mobile
10.2024 - Current
Banquet Captain
Grand Hotel Golf Resort and Spa, Autograph
09.2023 - 10.2024
Bartender
Tacky Jacks
03.2022 - 09.2023
Catering Server/ Manager Assistant
Alabama Coastal Catering
07.2018 - 03.2022
Bachelor of Science - Sport And Fitness Management
University of North Alabama