Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittney Ferguson

Trenton,Mi

Summary

I am actively seeking a position with a company where I can grow not only as a person but my skills. I’d like to continue to further my career to help support me and my family. Skilled dispatcher with several years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

Overview

11
11
years of professional experience

Work History

Facility manager

Accurate Expediting
03.2014 - Current
  • Maintained logs of all incoming calls and assigned tasks.
  • Provided timely updates to customers regarding their orders or requests.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Resolved customer complaints related to service issues or delays.
  • Investigated and resolved customer and vendor issues to retain business.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Decorator

Meijer
05.2016 - 05.2020
  • Conducted quality control checks on finished products.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Met daily production guidelines, working quickly and managing time to prepare desserts for sale daily.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Incorporated creative elements into cake designs as requested by clients.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Cleaned work area after completing each project for sanitation purposes.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.

Education

Associate of Arts - Pastry Chef

Auguste Escoffier School of Culinary Art
Boulder, CO
11-2024

High School Diploma -

H. S. Truman High School
Taylor, MI
06-2010

Skills

  • Verifying coverage
  • Experienced in a fast-paced work environment
  • Attention to detail
  • Time management
  • Communication
  • Creativity
  • Planning and scheduling
  • Employee supervision and task delegation
  • Decision-making
  • Problem-solving
  • Multitasking and organization
  • Customer service
  • Adjusting routes
  • Data entry
  • Dispatch software
  • Map reading

References

References available upon request.

Timeline

Decorator

Meijer
05.2016 - 05.2020

Facility manager

Accurate Expediting
03.2014 - Current

Associate of Arts - Pastry Chef

Auguste Escoffier School of Culinary Art

High School Diploma -

H. S. Truman High School

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Brittney Ferguson