Brittney Ford
Panama City,FL
Summary
Dynamic professional with extensive experience in personnel supervision and program management at the United States Air Force. Proven track record in record keeping and task management, successfully facilitating a drug reduction program impacting 367 personnel. Adept at customer relationship management, ensuring exceptional service and support in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Command Support Staff
United States Air Force
Panama City, USA
11.2020 - Current
- Supervised accountability of task force with oversight of personnel in and out processing, leave, and sponsorship program.
- Drug reduction program facilitator notified and processed 367 personnel solidified “Zero Tolerance Policy.”
- Answered and managed incoming and outgoing calls while recording accurate messages.
Military Postal Operations
United States Air Force
Panama City, USA
08.2020 - 11.2020
- Performs and directs file sorting and distribution of incoming mail.
- Ensures incoming and outgoing registered, insured, and certified mail is sorted, recorded and controlled in accordance with applicable regulations.
- Ensures that proper procedures are followed for the receipt, recording, processing, and delivery of various classes and types of mail.
Command Support Staff
United States Air Force
Rome, USA
03.2019 - 07.2020
- Decoration and Award Program Manager; managed, corrected and validated over 200 decorations and awards.
- Screened all visitors and directed them to the correct employee or office.
- Sorted and routed incoming correspondence and messages.
- Wrote office job descriptions and directives.
Military Postal Operations
United States Air Force
Panama City, USA
03.2017 - 03.2019
- Ensures mail is picked up from and delivered to the post office in accordance with current schedules.
- Ensures proper security is maintained during delivery of mail to and from the post office and unit mailrooms.
- Verifies that associated forms are complete and accurate.
- Routinely spot checks directory files for proper maintenance.
- Spot checks mail receiving directory service for proper endorsements and to ensure mail not authorized directory service receives proper disposition.
- Ensures new mail clerks are properly trained and qualified.
- Supervises in and out-processing or personnel.
- Receives complaints and requests for assistance from customers, resolves complaints and provides assistance as needed.
- Handle and store hazardous material according to hazardous characteristic coding procedures.
- Process postal claims, complaints and inquiries.
Customer Care Representative
Anthem Blue Cross Blue Shield
Columbus, USA
08.2016 - 10.2016
- Reviewed explanation of benefits and how member’s claims are processed.
- Used computerized system for locating documents, check’s, and information on current benefit information for updates and changes for three states.
- Provided up to date information to policy holders, regarding benefits, claims, billing and authorizations.
- Explained and educated members the terms of their insurance plan, and how health care reform impacts their coverage.
- Responsible for assisting and resolving inquiries and problems to insure excellent customer service.
- Receive and respond to customer complaints.
Sales Associate
Target
Columbus, USA
11.2010 - 01.2011
- Responded effectively to the customers need, and developed a fast, fun, and friendly environment.
- Maintained cleanliness of assigned area, including but not limited to cleaning spills and trash removal.
- Followed all safety procedures while performing job duties and used proper lifting techniques when moving items.
- Used time efficiently by completing tasks within specified time frames and adhered to company policies regarding attendance, punctuality, and dress code.
Customer Care Consultant
Afni
Columbus, USA
01.2008 - 08.2010
- Provided navigational assistance to help customers access their Verizon Wireless account online.
- Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve the customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Sales Associate
Shoe Department
Columbus, USA
10.2006 - 08.2007
- Assisted with stocking new inventory.
- Recommended the best quality shoe for each customer, and maintained a friendly environment.
Education
Bachelor's Degree - Criminal Justice
Troy University
Phenix City, AL01.2015
Applied Science Associate -
Chattahoochee Valley Community College
Phenix City, AL01.2013
High School Diploma -
Central High School
Phenix City, AL01.2007
Skills
- Personnel supervision
- Program management
- Record keeping
- Task management
- Data processing
- Customer relationship management
Keywords
- Active duty military member
- Postal experience
- Computer Literate
- Customer Satisfaction
- Customer Service
- HS diploma
- 3.0 GPA
- Retail Sales experience
- Word
- Excel
- Powerpoint
Timeline
Command Support Staff
United States Air Force
11.2020 - Current
Military Postal Operations
United States Air Force
08.2020 - 11.2020
Command Support Staff
United States Air Force
03.2019 - 07.2020
Military Postal Operations
United States Air Force
03.2017 - 03.2019
Customer Care Representative
Anthem Blue Cross Blue Shield
08.2016 - 10.2016
Sales Associate
Target
11.2010 - 01.2011
Customer Care Consultant
Afni
01.2008 - 08.2010
Sales Associate
Shoe Department
10.2006 - 08.2007
Bachelor's Degree - Criminal Justice
Troy University
Applied Science Associate -
Chattahoochee Valley Community College
High School Diploma -
Central High School