Staff Sergeant Dorian Cross
Richton Park,IL
Summary
Enthusiastic and experienced professional with high integrity and a focused mindset, proven to be proficient through a career spent working in various situations within business environments. I am a seasoned professional with several years of progressive responsibility within the U.S. Military. A dedicated professional with a specific focus on deliberate, clear communication, coordinated project management, and conflict resolution. Additionally, I am a healthcare specialist with a wealth of experience in providing high-quality patient care. Skilled in patient assessment, treatment planning, and healthcare administration. Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Seeking a position that will bring continued success to an exemplary organization.
Overview
2
2
years of professional experience
Work History
Command Support Staff
182nd Mission Support Group
Peoria, IL
12.2023 - Current
- Provided support to department by assisting with special assignments and projects.
- Checked records for required signatures by closely reviewing documents.
- Advised staff and customers through audits and remedy compliance issues.
- Discovered flaws in client safety program and provided immediate remediation to keep operations in compliance with AFI regulations.
- Processed incoming mail on a daily basis; distributed mail throughout the organization as needed.
- Coordinated meeting logistics such as room reservations, catering requests, audio and visual equipment set up.
- Inputted data into automated systems such as Defense Travel System or Joint Personnel Adjudication System.
- Assisted with onboarding process for new hires by providing necessary paperwork and orientation materials.
- Provided customer service support by responding promptly to customer inquiries via phone or email.
- Collaborated with management and leadership to create analysis techniques, improving overall efficiency.
- Prepared correspondence such as letters, memos, emails, and other forms of communication.
MIlitary Recuriting
182nd Aire National Guard
Peoria, IL
10.2024 - 10.2024
- Completed sets of WEAR days to assist Illinois recruiting within the Chicagoland area.
- Handling new on board applicants and employees, answering any frequently asked questions related to policies, and benefits.
- Assisting recruiting seniors with workflow.
- Guided new hires through orientation and onboarding and explained documentation requirements to enlist.
- Brought forth implementations of innovative processes to adhere to newer generations.
- Facilitated social media prescences on behalf of the Air Natinal Guard to bring awareness towards promotin of new prospects for the Air National Guard.
Command Support Staff Member
379th Air Expeditionary Wing
, Qatar
04.2023 - 10.2023
- Was hand selected to serve as the 379 EFSS CSS, collaborated with three agencies and four flights to complete three out of cycle approvals totaling 88.9K$, reviewed six publications, coordinated three award boards, and was on the team to assist the 379th AEW Quatererly Awards ceremony where fifteen members were recognized for efforts to the expeditionary mission.
- Maintained seven customer service programs. Processed 3,880 leave leave requests, 260 reenlistments and extentions, 17 G- Series orders, 2,919 DEERS actions, and 284 CMS cases. Enhanced overall customer satisfaction by addressing concerns, providing solutions, and preserving mission readiness within the entire AOR.
- Key assest in resolving two Coalition Coordination Cell members base access with Defense Manpower Datat Center. Thus, enabled both members base access in support of the 3.5K Total Force and Joint warfighters, resulting in a coining by A1 staff commander.
- Faciliated the in/out processing of 14.5K military, civilian, contractor, and coalition personnel which resulted in maintaining total fporce accountability within the AOR.
Education
Some College (No Degree) - Health And Human Sciences
Northern Illinois University
Dekalb, IL01-2026
Airman Leadership School
Scott AFB05-2024
High School Diploma -
Rich South High School
Richton Park, IL05-2019
Skills
- Performance Tracking
- Social Media Recruiting
- Personnel Management
- Retention Management
- Recruitment
- Human Resources Support
- Data Analysis
- Data Entry
- HIPAA Compliance
- Medical Records Maintenance
- Health Education
- Training & Development
- Critical Thinking
- Teamwork and Collaboration
- Customer Relations
- Leadership
References
MSgt Ashley Pummill — (309) 217-0878 — Command Support Staff Supervisor of the 182nd Mission Support Group
MSgt Tatiyana Prince — (309) 807-6876 — 182nd Force Support Squadron Superintendent
Lt Colonol — (309) 261-0076 — Force Support Squadron Commander
Gregory Jacobs — (630) 935-9528 — Takeda Pharmaceuticals Center Manager
Accomplishments
- Airman of the Year (2024)
Timeline
MIlitary Recuriting
182nd Aire National Guard
10.2024 - 10.2024
Command Support Staff
182nd Mission Support Group
12.2023 - Current
Command Support Staff Member
379th Air Expeditionary Wing
04.2023 - 10.2023
High School Diploma -
Rich South High School
Some College (No Degree) - Health And Human Sciences
Northern Illinois University
Airman Leadership School
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