Brittney Freeman
Englewood,NJ
Summary
Personable and dedicated Customer Service Specialist with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships. Hardworking Patient Advocate bringing [Number] years' experience in hospital settings. Trained in all types of related documentation as well as working with insurance companies to file and appeal claims. Passion for supporting quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Assistant Specialist
Conduent
Somerset, NJ
05.2020 - 01.2024
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Provided emotional support to patients and families during difficult times.
- Responded promptly to patient call lights or requests for assistance.
Medical Intake Specialist
Reveeler
Glendale
03.2020 - 05.2023
- Reviewing medical records, decoding and categorizing, calling for prescriptions
Open Enrollment Specialist
Alight Remote
04.2018 - 06.2020
- Answer phone calls, handle questions and issues, collect information and qualify candidates, process enrollments and dis-enrollments, assist with billing and payment processing, communicate via chat, provide excellent customer service
Sales Associate, General Sales and Recovery
Macy's
Paramus, NJ
11.2016 - 04.2018
- Provide exceptional customer experience, assist customers in store fulfillment, train new team members, be proficient in POS systems, follow shortage programs and procedures, adhere to asset protection and inventory control
Education
Associate of Science - Medical Assisting
Montclair State University
Montclair, NJ06-2019
Skills
- Medical Terminology Knowledge
- First-Aid and CPR
- Appointment Scheduling
- Resource Utilization
- Patient Rights
- Caseload Management
- Relationship Building
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Assistant Specialist
Conduent
05.2020 - 01.2024
Medical Intake Specialist
Reveeler
03.2020 - 05.2023
Open Enrollment Specialist
Alight Remote
04.2018 - 06.2020
Sales Associate, General Sales and Recovery
Macy's
11.2016 - 04.2018
Associate of Science - Medical Assisting
Montclair State University
Similar Profiles
Nikia CheversNikia Chevers
Quality assurance (promotion) at ConduentQuality assurance (promotion) at Conduent
Ushayla CollinsUshayla Collins
Call Center Representative at ConduentCall Center Representative at Conduent
Jakitra PeoplesJakitra Peoples
Customer Billing and Collections Agent at ConduentCustomer Billing and Collections Agent at Conduent
Jimmy HarrisJimmy Harris
Windows Server Administrator at ConduentWindows Server Administrator at Conduent
Rossy EscalanteRossy Escalante
Emergency Department, Behavioral Health Social Worker at Bergen New Bridge Medical CenterEmergency Department, Behavioral Health Social Worker at Bergen New Bridge Medical Center