Dedicated professional seeking a challenging role with a well-established company where I can utilize my skills to contribute to the company's growth and where I can also grow professionally.
Overview
13
13
years of professional experience
Work History
Employment Service Specialist
Department of Juvenile Justice
04.2024 - 05.2024
Hiring Juvenile Correctional Officers
Putting together employee packets
Assisting with New Employee Orientation
Run background checks on the candidates
Put together drug screen/physical orders for candidates
Requesting additional information
Conducting MS Teams virtual interviews
Program Coordinator I
Department of Health and Environmental Control (DHEC) – National Violent Death Reporting System (NVDRS)
12.2018 - 07.2023
Leads the NVDRS records retrieval process and retains records in accord with DHEC policy
Establishes and maintains partnerships and rapport with coroner and law enforcement staff.
Abstracting death records from DHEC Vital Statistics, coroners, and law enforcement using CDC National Violent Death Reporting System Guidelines and web-based data system
Participates in reabstraction of records and other quality assurance and improvement activities.
Suicide Prevention methods
Maintains up to date knowledge of CDC National Violent Death Reporting System by participating in CDC, and related calls, meetings, and webinars.
Assists with grant monitoring and reporting activities.
Assists with SCVDRS Advisory Council meetings and support.
Travel across the state to coroner’s offices to abstract death records
Attend out of town conferences for both coroners and law enforcement
Barista
Starbucks
03.2021 - 07.2022
Provide great customer service
Making drinks for customers
Making the customers feel welcomed
IT Service Specialist – Control Clerk II
Department of Health and Environmental Control (DHEC) – Best Chance Network (Cancer Prevention)
02.2015 - 12.2018
Issuing prior authorization codes for health care providers across the state of SC
Working with provider contracts
Trainings
Working with provider contracts
Generating reports
Billing and Claims
Medicaid verification
Entering radiology and pathology reports
Assisting nurses with follow up information (follow up forms, reports, and claims)
Data Entry (entering billing/screening forms for our contracted providers across the state)
Scanning and uploading
Communicating with multiple providers regarding different services and patients
Visiting health care providers to provide training or assist with any patient concerns and providing assistance via telephone
Attending staff/division meetings
Receptionist
AppleOne Employment Agency – Department of Health and Environmental Control (DHEC) (EQC)
12.2014 - 02.2015
Answering phone calls – transferring calls
Verifying information
Filing
Clerical responsibilities
Creating labels
Gathering information
Data entry (septic tank applications, restaurant ownership apps)
Patient Service Representative (Sterling Sharpe Pediatrics)
Eau Claire Cooperative Health Centers Inc.
07.2012 - 09.2014
Greet patients – Customer Service
Check in and checkout patients
Verify demographic information
Verify insurance eligibility and benefits
Collecting payments
Data Entry
Scheduling patient appointments
Appointment confirmation calls
Reviewing diagnostic and procedure codes
Running reports
Working closely with the clinical staff
Customer Service Representative
Southeastern Medical Supply
05.2012 - 07.2012
Customer Service
Placing orders for customers
Data Entry
Managing inventory
Logging daily freight activity
Packing orders
Staff Investigator
Creative Services, Inc.
09.2011 - 05.2012
Conducting background checks for people trying to gain access to Nuclear Power Plants across the United States
Verifying employment
Verifying education
Checking references
Inputting and processing Nuclear files
Clerical / Data Entry
Education
Bachelor of Science in Healthcare Administration -
University of Phoenix
Columbia, SC
02.2015
Medical Record Coding (Certificate) -
Midlands Technical College
West Columbia, SC
08.2009
Skills
Microsoft Office proficiency
Typing and Data Entty
Filing and Document Management
Basic IT skills
Effective Verbal and Written skills
Problem Solving
Adaptability
Time Management
Travel Arrangements
Meeting Coordination
Reception and Telephone skills
Multitasking
Attention to Detail
Customer Service
Rapport/Relationship Building
Team Collaboration
Reliability
Dependability
Customer Service
Abstraction
Scheduling
Social Skills
Timeline
Employment Service Specialist
Department of Juvenile Justice
04.2024 - 05.2024
Barista
Starbucks
03.2021 - 07.2022
Program Coordinator I
Department of Health and Environmental Control (DHEC) – National Violent Death Reporting System (NVDRS)
12.2018 - 07.2023
IT Service Specialist – Control Clerk II
Department of Health and Environmental Control (DHEC) – Best Chance Network (Cancer Prevention)
02.2015 - 12.2018
Receptionist
AppleOne Employment Agency – Department of Health and Environmental Control (DHEC) (EQC)
12.2014 - 02.2015
Patient Service Representative (Sterling Sharpe Pediatrics)
Eau Claire Cooperative Health Centers Inc.
07.2012 - 09.2014
Customer Service Representative
Southeastern Medical Supply
05.2012 - 07.2012
Staff Investigator
Creative Services, Inc.
09.2011 - 05.2012
Bachelor of Science in Healthcare Administration -
Director of Victim Services at South Carolina Department of Juvenile JusticeDirector of Victim Services at South Carolina Department of Juvenile Justice