Kayla Walters
Bridgeton,NJ
Summary
Detail-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.
Overview
10
10
years of professional experience
Work History
Employment Service Specialist
Easter Seals
06.2021 - 01.2022
- Managed case load of more than 35 consumers, with occasional increase to 65 consumers
- Identified larger issues at home and assisted with obtaining specialized support, resulting in safer home environment
- Assisted individuals and their families in effectively navigating intricate social service and provider systems that support people with disabilities
- Assisted individuals with scheduling appointments and coordinating transportation
- Assisted individuals with overcoming problems negatively impacting educational and vocational success
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants
- Maintained accurate and complete client records within electronic medical record system, as required by law, state policy, and administrative guidelines.
Pharmaceutical Packer- Pharmacy Technician
Wedgewood Pharmacy
05.2020 - 05.2021
- Sorted, weighed and inspected products and actively monitored production line completing 75+ items per hour
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices
- Secured drug supplies, closely following pharmacy procedures and monitoring access
- Supported pharmacists by measuring, counting prescriptions
- Protected individuals by following aseptic techniques and preparing items under sterile conditions
- Reduced packaging errors by verifying use of correct documentation and packaging materials
- Checked labeling instructions against batch tickets to confirm accurate labeling.
Direct Support Professional
Easter Seals
07.2012 - 05.2016
- Assisted disabled client to support independence and well-being, resulting in client's ability to remain home with family
- Offered encouragement, coaching and emotional support to help clients achieve established goals
- Monitored progress and documented patient health status changes to keep care team updated
- Delivered active treatment services as outlined in personal care plans
- Coordinated recreational activities and medical appointments for assigned clients
- Improved patient care and outcomes through close collaboration with healthcare team
- Increased ability for clients to remain in residential setting by 4 years.
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Arts - Graphic Design
05.2014
Associate of Arts - Graphic Design
05.2012
Skills
- Critical Thinking
- EMR / EHR
- Case Management
- Obtaining Referrals
- Vocational Rehabilitation
- Appointment Scheduling
- Microsoft Office
- HIPAA Compliance
- Telephone Etiquette
Timeline
Employment Service Specialist - Easter Seals
06.2021 - 01.2022
Pharmaceutical Packer- Pharmacy Technician - Wedgewood Pharmacy
05.2020 - 05.2021
Direct Support Professional - Easter Seals
07.2012 - 05.2016
Rowan University - Bachelor of Arts, Graphic Design
Cumberland County College - Associate of Arts, Graphic Design