Brittney Gladney
Dacula,Georgia
Summary
Results-driven insurance professional with over 11 years of experience in personal lines insurance — underwriting, claims management, policy servicing, compliance, or sales. Proven track record in analyzing risk, maintaining regulatory compliance, improving processes, and delivering exceptional customer service. Adept at developing and implementing procedures that enhance efficiency and ensure adherence to industry standards. Recognized for strong attention to detail, clear communication, and the ability to collaborate across departments to meet organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internet Sales & Service Specialist
State Farm Stephanie Wallace Agency
02.2015 - Current
- Manage end-to-end policy servicing for personal and commercial insurance lines, ensuring accuracy and compliance.
- Collaborate with underwriters and adjusters to assess risk and determine coverage terms.
- Develop internal guidelines and workflows to streamline policy issuance and renewals.
- Train new team members on company policies, system navigation, and customer interaction protocols.
- Serve as compliance liaison, reviewing procedures against current regulatory standards.
- Communicated with policyholders, underwriters, and third-party vendors to collect supporting information.
- Played a key role in improving claims handling turnaround by implementing checklist-based reviews.
- Supported internal audits by compiling records, summaries, and resolution notes.
Sales & Marketing Representative
State Farm Matt Guillory Agency
01.2014 - 02.2015
- Developed & coordinated quarterly community marketing events
- Sold auto, fire, health, & life products
- Developed customer pipeline
- Chamber of Commerce representative (Canton, MS)
- Small Business Liaison
- Provided customer support for policy inquiries, billing, endorsements, and renewals.
- Maintained detailed records of client communications and follow-ups in CRM systems.
Education
Bachelors of Science - Business/Administration, Marketing
Mississippi College
Clinton, MS01.2013
Skills
- Communication Tools: Cisco Software
- Policy Management Systems: Guidewire
- CRM Tools: Salesforce
- Microsoft Office Suite Excel, Word, Outlook
- Claims Software: Xactimate
- Regulatory Portals & Reporting Tools
Technical Skills
Core Competencies
- Claims Processing
- Regulatory Compliance
- Risk Management
- Policy & Procedure Development
- Documentation & Recordkeeping
- Team Collaboration & Training
- Data Analysis & Reporting
Certification
Georgia Property & Casualty License
Georgia Life, Accident & Sickness License (Life & Health)
Timeline
Internet Sales & Service Specialist
State Farm Stephanie Wallace Agency
02.2015 - Current
Sales & Marketing Representative
State Farm Matt Guillory Agency
01.2014 - 02.2015
Bachelors of Science - Business/Administration, Marketing
Mississippi College
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