Brittney Goche
Lucan,MN
Summary
Experienced in achieving consistent results with a determined and disciplined approach. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements.
Overview
14
14
years of professional experience
Work History
Sales Support Specialist
US Bank NA
Marshall, USA
12.2022 - Current
- Reviewed documents for multiple territories to ensure sufficiency for funding.
- Review of rates, trade ups and state ordered documents.
- Collaborated with sales, credit, and end of term to ensure timely and efficient handling of all deals.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Participated in weekly team meetings to strategize and align on achieving goals.
Office Manager
Western Mental Health Center
, USA
10.2019 - 12.2022
- Oversaw operational workflows to ensure accuracy, regulatory compliance, and adherence to internal policies.
- Reviewed records, reports, and documentation to maintain compliance with organizational standards and risk controls.
- Managed scheduling and resource coordination, ensuring confidentiality and data integrity.
- Identified process inefficiencies and implemented improvements to reduce errors and operational risk.
- Supported leadership with reporting, documentation tracking and issue resolution.
Office Manager
Fixen Chiropractic
12.2011 - 10.2019
- Maintained organized records to ensure audit readiness and compliance with billing and regulatory standards.
- Managed client documentation, billing records, and operational data with a focus on accuracy and completeness.
- Reviewed information for inconsistencies or missing details, resolving issues to uphold data integrity.
- Coordinated communication between clients and internal staff to clarify requirements and address concerns effectively.
Education
Associates Degree - X-Ray Tech
St. Cloud State University/High Tech Institute
Skills
- Customer Relationship Management
- Sales Strategy Development
- Sales Reporting
- Order Processing
- Process Improvement
- Policy and Guideline Compliance
- Microsoft Word, Excel and Outlook
- Analytical Thinking
- Issue resolution management
- Attention to Detail
- Professional Communication
Leadership Experience
In my 11 years of Management, I have always been very dedicated to any team I am working with. Customer service, project follow through and employee care have always been my top priorities in leadership. I am self-motivated and driven to any project that is put in my hands. Work very well in both supervised and unsupervised environments.
References
- Jessica Johnson - 1-603-303-2811
- Kasey Thooft - 1-507-828-9694
Timeline
Sales Support Specialist
US Bank NA
12.2022 - Current
Office Manager
Western Mental Health Center
10.2019 - 12.2022
Office Manager
Fixen Chiropractic
12.2011 - 10.2019
Associates Degree - X-Ray Tech
St. Cloud State University/High Tech Institute