Brittney Golden
Kannapolis ,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
Work History
Secretary
Wright Well & Pump
08.2018 - Current
- Answered phone system and greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Child and Youth Worker
J. Fred Corriher Jr. YMCA
08.2015 - 07.2018
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
- Created daily schedules and daily group rosters.
- Assisted supervisor with daily tasks such as answering phone calls and taking messages, filing, printing, and organizing.
Fast Food Worker
Sonic
04.2008 - 04.2011
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Trained newly hired employees on routine tasks and customer service.
Education
High School Diploma -
South Rowan High School
China Grove, NC06.2010
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Quickbooks
- Digital File Management
- Proofreading expertise
Timeline
Secretary
Wright Well & Pump
08.2018 - Current
Child and Youth Worker
J. Fred Corriher Jr. YMCA
08.2015 - 07.2018
Fast Food Worker
Sonic
04.2008 - 04.2011
High School Diploma -
South Rowan High School
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