Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Grant

Atlanta,GA

Summary

Dynamic and results-driven bottle server with a proven track record at SOHO, enhancing customer experiences through exceptional service and effective upselling. Skilled in payment processing and communication, I consistently foster loyalty and drive sales while managing high-pressure situations with professionalism. Passionate about creating memorable moments for guests.

Offering excellent interpersonal skills and genuine interest in delivering outstanding customer service, eager to learn and develop in fast-paced environment. Brings understanding of importance of teamwork and communication in ensuring seamless service. Ready to use and develop exceptional organizational and multitasking abilities.

Developed strong skills in customer service and teamwork within high-energy nightlife environment. Demonstrated capability in managing multiple tasks efficiently while maintaining positive and professional demeanor. Seeking to transition into new field, leveraging excellent communication and problem-solving skills to contribute effectively.

Overview

2
2
years of professional experience

Work History

Bottle Server

SOHO
Marietta, Ga
01.2024 - 03.2025
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
  • Maximized efficiency by collaborating effectively with security personnel regarding VIP entry procedures and potential issues within the establishment.

VIP Bottle Server

Boogalou
Atlanta, Ga
04.2023 - 01.2024
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Utilized effective communication skills to relay guest preferences or requests to bartenders and kitchen staff, ensuring a seamless service experience.
  • Enhanced customer experience by providing timely and efficient bottle service to VIP guests.

Education

High School Diploma -

Ribault
Jax, Fl
06-2016

Skills

  • Strong communication skills
  • Exceptional customer service
  • Order accuracy
  • Cleanliness standards
  • Safe serving practices
  • Customer service
  • Efficient multitasking
  • Payment processing
  • POS system operation
  • Effective customer upselling

Timeline

Bottle Server

SOHO
01.2024 - 03.2025

VIP Bottle Server

Boogalou
04.2023 - 01.2024

High School Diploma -

Ribault
Brittney Grant