Kiyah Leach
Charlotte,NC
Summary
Hardworking bottle server with exceptional customer service skills at Explicit Bistro & Lounge. I have over 3 years of night life experience serving in high volume atmospheres! Proven track record of increasing sales through effective upselling and building strong client relationships while multitasking and maintaining order accuracy, ensuring memorable experiences.
Overview
4
4
years of professional experience
Work History
Bottle Server
Explict Bistro & Lounge
Charlotte, NC
12.2024 - Current
- Provided exceptional bottle service to enhance customer experience.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Anticipated guest needs and provided proactive service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Bottle Server
Rick’s Cabaret
Raleigh, NC
06.2023 - 04.2024
- Increased sales significantly by upselling higher-end products to customers.
- Boosted referrals by ensuring memorable customer experiences.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bottle Server
Cheetahs Gentleman's Club
Southern Pines, NC
06.2021 - 04.2022
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Demonstrated outstanding multitasking skills managing several tables at once.
- Worked alongside bartenders and managers to guarantee timely service.
- Provided outstanding service to elevate the overall customer experience.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Education
Associate Degree In Nursing - Nursing
Sandhills Community College
Pinehurst, NCSkills
- Exceptional customer service
- Great Multitasking skills
- Strong communication skills
- Cleanliness
- Alcohol awareness
- Order accuracy
- Upselling
- Promotional events
- Customer service
Social Media
Instagram: @Kiyahleachh
Timeline
Bottle Server
Explict Bistro & Lounge
12.2024 - Current
Bottle Server
Rick’s Cabaret
06.2023 - 04.2024
Bottle Server
Cheetahs Gentleman's Club
06.2021 - 04.2022
Associate Degree In Nursing - Nursing
Sandhills Community College