Brittney Hafferty
El Paso,TX
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service with my knowledge of hair. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Freight Pro Transport
06.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer satisfaction.
Hostess
Twin Peaks
03.2022 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Buttersmith
12.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Cosmetolgy License - Cosmetology
Tri-State Cosmetology Institute
El Paso, TX03.2024
Skills
- Customer Service
- Appointment Scheduling
- Relationship Building
- Adaptable to Changing Client Needs
- Cutting
- Up-Selling
- Blonde Specialist
Timeline
Customer Service Representative
Freight Pro Transport
06.2022 - 06.2023
Hostess
Twin Peaks
03.2022 - 06.2022
Server
Buttersmith
12.2021 - 03.2022
Cosmetolgy License - Cosmetology
Tri-State Cosmetology Institute
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