Brittney Heiland
Mcdonalds
Grafton,OH
14
years of professional experience
Dynamic Shift Lead at TriArch McDonald's with a proven track record in enhancing operational efficiency and team motivation. Expert in employee training and coaching, fostering a collaborative environment that led to multiple internal promotions. Skilled in decision-making and streamlining processes, achieving significant waste reduction and improved productivity.
Work History
Manager
7 Years 8 Months- Boosted shift productivity by clarifying duties and offering continuous guidance.
- Assisted management in crafting training programs that support operational objectives.
- Organized production areas to ensure cleanliness and efficiency, preventing hazards and delays.
- Addressed and resolved customer inquiries and concerns effectively.
- Supported senior management in decision-making by providing insights from shift operations.
- Reviewed employee performance routinely, giving constructive feedback to foster growth.
- Mentored team members in career development, resulting in multiple internal promotions.
- Fostered an inclusive culture that encouraged teamwork and collaboration among staff.
- Worked with management on strategies to enhance store operations.
- Streamlined inventory systems to improve accuracy and reduce waste. to minimize waste and enhance profitability.
Machine Operator
11 Months- Operated and monitored blow molding machines to ensure optimal production quality.
- Trained new operators on safety protocols and equipment handling procedures.
- Implemented process improvements, resulting in reduced material waste during production runs.
- Collaborated with quality control team to identify defects and maintain product standards.
- Adjusted machine settings based on production requirements to achieve consistent results.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
Cleaner
2 Years 3 Months- Maintained cleanliness and hygiene standards across multiple facilities to ensure safe environments.
- Operated cleaning equipment, including floor scrubbers and steam cleaners, to enhance efficiency.
- Developed and implemented effective cleaning schedules to optimize workflow and time management.
- Trained new staff on proper cleaning techniques, safety protocols, and equipment usage.
Education
GED
Skills
Customer service focus
Employee training
Guest service
Team motivation
Staff supervision
Work delegation
Coaching and mentoring
Crew coordination
Decision-making capacity
Shift leadership
Staff oversight
Operational efficiency
Timeline
Manager
Mcdonalds
12.2018 - CurrentRead More
Machine Operator
Quality Blow Molding
11.2016 - 10.2017Read More
Cleaner
Clean Team
05.2012 - 08.2014Read More
Jvs
GED
Read More