Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Gimenez

jacksonville

Summary

Accomplished Manager with a proven track record at RaceTrac, enhancing customer satisfaction and team performance through expert leadership and customer service. Skilled in sales and marketing, adept at fostering team agility, and committed to professional excellence. Demonstrated ability to resolve disputes and boost customer loyalty, ensuring high-quality service delivery.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

3
3
years of professional experience

Work History

Manager

RaceTrac
04.2023 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Manager on Duty

CVS Pharmacy
02.2022 - 02.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Education

High School Diploma -

Englewood High
4412 Barnes

Skills

  • Customer service
  • Customer service focus
  • Team leadership
  • Sales and marketing
  • Customer assistance
  • Willing to learn

Languages

Spanish
Limited Working

Timeline

Manager

RaceTrac
04.2023 - 02.2025

Manager on Duty

CVS Pharmacy
02.2022 - 02.2023

High School Diploma -

Englewood High
Carlos Gimenez