Brittney Henderson
Powell,WY
Summary
Dynamic Office Manager with a proven track record at Heart Mountain Eyecare Group, excelling in billing and documentation review. Skilled in communication and time management, I enhanced patient flow and streamlined insurance processes, achieving reduction in claim denials while fostering a collaborative team environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Billing
Heart Mountain Eyecare Group
Powell, WY
12.2016 - Current
- Processed insurance claims accurately using eye care billing codes/E&M codes and payer guidelines.
- Verified patient benefits and coverage before submitting charges and claims.
- Posted payments, adjustments, and refunds to patient accounts with precision.
- Reviewed claim denials and corrected errors to support timely resubmission.
- Monitored accounts receivable status to support consistent revenue cycle flow.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Determined proper codes for medical records and patient services.
Office Manager
Heart Mountain Eyecare Group
Powell, WY
12.2018 - Current
- Managed daily office operations to support patient flow, scheduling, and front desk coverage.
- Coordinated insurance verification, claim follow-up, and payment processing for eyecare services.
- Maintained accurate patient records, forms, and confidential documentation in practice systems.
- Supervised administrative staff tasks and supported training on office procedures and customer service.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Powell High School
Powell, WY04.2014
Skills
- Documentation review
- Data entry
- Communication skills
- Time management
- Billing
- Account resolutions
Certification
Completed and passed the CPC course through AAPC and preparing for the certification final exam.
Timeline
Office Manager
Heart Mountain Eyecare Group
12.2018 - Current
Billing
Heart Mountain Eyecare Group
12.2016 - Current
High School Diploma -
Powell High School