Brittney Hendrix
Fort Worth,TX
Summary
A Phenomenal Certied Medical Assistant with a robust background in patient care and medical administration, notably at Alpha Medical Center. Expert in HIPAA compliance and phlebotomy, with a commitment to enhancing patient relations. Proven ability to streamline oce operations, ensuring ecient patient scheduling and meticulous medical records management. Reliable healthcare professional ofers experience administering medications, collecting and processing lab specimens, scheduling appointments and updating patient records. Proven ability to remain organized and work closely with physicians and nurses in a fast-paced environment. Committed to providing outstanding patient care and support to ensure patient satisfaction. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to diferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and eciency to meet company needs and increase service value.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Pulmonary Critical Care LLC
Mansfield , TX
12.2023 - 06.2024
- Spirometry, Plethysmography and 6 minute walk testing.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Educated patients about medications, procedures and physician's instructions.
- Labeled and completed lab requisitions using ICD and CPT coding.
CERTIFIED MEDICAL ASSISTANT
Alpha Medical Center
LANCASTER , TX
08.2020 - 12.2023
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare providers
- Documented medical data in patient charts, facilitating accurate records
- Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Documented visits using Electronic Medical Records system
- Supported physicians in examinations, procedures, and diagnostic tests.
MEDICAL ASSISTANT
Rockford health systems
ROCKFORD , IL
10.2016 - 08.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Accurately and reported any abnormalities to the supervising physician
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Supported physicians in examinations, procedures, and diagnostic tests
- Triaged patients and performed vital checks for patient ow facilitation.
ASSISTANT CUSTOMER SERVICE MANAGER
Blue cross Blue shield
rockford , ILLINOIS
04.2009 - 06.2016
- Demonstrated ability to remain calm under pressure while dealing with dicult situations involving customers
- Handled incoming calls from customers regarding product or service inquiries or complaints
- Provided leadership to customer service team by setting good example for other employees
- Prioritized customer complaints to increase retention and facilitate optimal customer satisfaction
- Established strong relationships with customers through proactive communication.
Education
CERTIFICATION IN CLINICAL MEDICAL ASSISTING -
Arlington Career Institute
COMPLETED COURSEWORK TOWARDSHIGH SCHOOL DIPLOMA -
Crossett Senior High
Skills
- HIPAA Compliance
- Insurance Verification
- Adaptability and Flexibility
- Diagnostic Testing Assistance
- Vital Signs Monitoring
- Appointment Scheduling
- Professionalism and Ethics
- Lab Specimen Collection
- Attention to Detail
- Indirect Patient Care
- Medical Terminology
- Certified in CPR/AED
- Phlebotomy
- Leadership
Certification
Nationally Registered Certied Medical Assistant ( 232153)
Timeline
Certified Medical Assistant
Pulmonary Critical Care LLC
12.2023 - 06.2024
CERTIFIED MEDICAL ASSISTANT
Alpha Medical Center
08.2020 - 12.2023
MEDICAL ASSISTANT
Rockford health systems
10.2016 - 08.2023
ASSISTANT CUSTOMER SERVICE MANAGER
Blue cross Blue shield
04.2009 - 06.2016
CERTIFICATION IN CLINICAL MEDICAL ASSISTING -
Arlington Career Institute
COMPLETED COURSEWORK TOWARDSHIGH SCHOOL DIPLOMA -
Crossett Senior High
Nationally Registered Certied Medical Assistant ( 232153)
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