Brittney Henry
Atlanta,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Trainee Communications & Signals
CSX Transportation, Inc.
10.2023 - Current
- Enhancing safety measures by conducting thorough inspections of signaling equipment and infrastructure.
- Ensuring timely repairs by promptly addressing reported signal malfunctions and coordinating with necessary personnel.
- Enhancing team performance by implementing effective communication strategies within the group.
- Gaining knowledge of company policies, protocols and processes.
- Establishing open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Communication Specialist
AmeriPro EMS
01.2022 - 10.2023
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Train Dispatcher
Norfolk Southern Railway
01.2023 - 03.2023
- Ensured compliance with all applicable rules and Federal Railroad Administration (FRA) regulations
- Directed and coordinated railroad traffic, issue permits and authorities, monitor all rail movements, and maintain accurate electronic records of all activities
- Maintained operational qualification, knowledge, and performance with scheduled trains, including their destinations, times of arrivals and departures, customer locations, and territory physical characteristics
- Operated independently while deploying human-assisted technology to execute smooth and effective movement of priority trains, trains containing hazardous material or restricted shipments, and meets/passes to avoid unnecessary delays to our customers
- Remotely controlled track switches and traffic signals, and appropriately applied and removed blocking devices that protected the employees
- Focused on safety of operations, protecting personnel by communicating hazards or conditions, including any environmental/external conditions affecting train movement.
Information Technology Specialist GS-11
Warner Robins Air Force Base
07.2020 - 01.2023
- Developed metrics, critical success factors and key indicators to monitor and assess results
- Ensured continuous customer support and contact with customers
- Diagnosed problems in computer hardware or software and makes recommendations for problem resolutions
- Implemented the most effective solutions to resolve organization and stakeholder/customer problems
- Used knowledge of IT principles, methods and practices to plan, implement and coordinate services to diagnose and resolve problems, and ensure continuous service
- Applied knowledge of IT systems, methods and practices to support customers (e.g., help desk functions).
911 Systems Administrator/Telecommunicator
IXP Corporation
11.2019 - 06.2020
- Performed routine to complex setup, installation, and configuration of the Computer Aided Dispatch (CAD) and Voice Recording systems to include new software releases and upgrades; implements, configures, and tests related CAD applications
- Monitored and modified database configurations; maintained database indexing; and performed refreshes of development and training databases
- Implemented security measures to protect data and applications; maintained security and user profiles for applications; adds and removes users, when necessary
- Performed backup and recovery operations for servers and databases and assists with capacity planning for the CAD and Voice Recording systems
- Consulted with users to identify existing system problems or new business requirements then evaluates and recommends various software and hardware solutions to meet user needs
- Assisted with researching, recommending, implementing, and testing new functionality and configuration changes
- Provided on-call/after hours support when assigned or requested.
Emergency Medical Dispatcher
Community Ambulance
01.2017 - 10.2019
- Investigated complaints and recommended discipline
- Answered routine telephone and radio calls
- Overseen basic operation of security alarm systems
- Supervised the processes of the communications center
- Answered 911 and non-emergency phones calls via land or cell phone and processes, prioritizes emergencies
- Received alarms, alerts and dispatches to firefighting and/or medical crews.
Education
Executive Certificate in Instructional Design -
Liberty University
Lynchburg, Virginia05.2022
Masters of Science in Information Technology: Cyber Security & Digital Forensics -
Middle Georgia State University
Macon, Georgia05.2020
Masters of Science in Information Technology: Health Informatics -
Middle Georgia State University
Macon, Georgia07.2019
Bachelors of Science in Management Information Systems -
Albany State University
Albany, Georgia12.2016
Diploma -
Southwest High School
Macon, Georgia05.2011
Skills
- Staff Management
- Operations Management
- Strategic Planning
- Policy Enforcement
- Data Analytics
- Goal-Oriented
- Training and mentoring
- Organizational Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Certification
- CompTIA Sec+ Certification (SYO-601)
- Advanced CompTIA A+ Certified Technician Preparation Technical
- Computer Hardware Specialist Technical Certificate
- Network Technician Technical Certificate
- P.C. Repair and Network Technician Certificate
Timeline
Management Trainee Communications & Signals
CSX Transportation, Inc.
10.2023 - Current
Train Dispatcher
Norfolk Southern Railway
01.2023 - 03.2023
Communication Specialist
AmeriPro EMS
01.2022 - 10.2023
Information Technology Specialist GS-11
Warner Robins Air Force Base
07.2020 - 01.2023
911 Systems Administrator/Telecommunicator
IXP Corporation
11.2019 - 06.2020
Emergency Medical Dispatcher
Community Ambulance
01.2017 - 10.2019
Executive Certificate in Instructional Design -
Liberty University
Masters of Science in Information Technology: Cyber Security & Digital Forensics -
Middle Georgia State University
Masters of Science in Information Technology: Health Informatics -
Middle Georgia State University
Bachelors of Science in Management Information Systems -
Albany State University
Diploma -
Southwest High School
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