Brittney Holmes
McDonough,GA
Summary
Customer-focused professional with a strong background in delivering tailored service to diverse clients. Skilled in assessing needs and providing effective solutions while resolving issues and managing relationships. Committed to enhancing efficiency and satisfaction through streamlined processes.
Overview
7
7
years of professional experience
Work History
Eligibility Associate
Georgia Department of Human Services
Marietta, Ga
09.2025 - Current
- Screened and registered applications for all OFI eligibility programs.
- Managed a caseload of 75+ clients while maintaining compliance with agency guidelines and documentation requirements.
- Facilitated services for clients, families, and partners visiting or calling local office to enhance accessibility and support.
- Provided follow-up and customer service to resolve issues.
- Used electronic applications, document imaging, and eligibility systems in daily work.
- Maintained confidential records.
- Used Microsoft Office Suite and standard corporate office software to complete daily assignments.
- Carried out professional duties assigned by management to ensure office operations met organizational standards.
- Trained and mentored new staff on case management procedures, documentation standards, and client engagement techniques to improve service delivery.
National Customer Service Specialist
STG Logistics
Conley, Ga
01.2022 - 05.2025
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Resolved customer complaints and inquiries courteously and efficiently, enhancing customer satisfaction.
- Developed strong customer relationships and loyalty through effective communication.
- Developed effective relationships with customers through active listening, problem-solving, and follow-up communication.
- Monitored and updated customers on Steamship line container status daily, ensuring timely information delivery.
- Performed administrative duties such as data entry, order processing, billing inquiries, and account maintenance.
- Supported team objectives by maintaining high service standards and fostering a collaborative environment.
Logistics Safety Specialist
STG Logistics
Conley, Ga
01.2022 - 05.2025
- Conducted safety audits and inspections to identify potential hazards and risks
- Investigated accidents or incidents to determine root causes and develop corrective actions.
- Conducted investigations into employee complaints of unsafe conditions to identify issues and recommend corrective actions.
- Maintained comprehensive records of safety incidents, including injuries and near misses, to inform safety training and policy adjustments.
- Drafted and distributed policies on safe work practices to enhance employee awareness and compliance.
Driver Onboarding Specialist
Usxpress
Ellenwood, Ga
04.2019 - 11.2021
- Onboarded and trained over 30 new employees daily, enhancing team readiness and compliance.
- Identified and scheduled employee safety assessments and conducted random drug testing to ensure workplace safety.
- Delivered exceptional customer service during the delivery process while maintaining a clean driving record with no violations.
- Maintained a valid license, insurance, and registration to adhere to federal regulations.
- Maintained a clean driving record and obeyed traffic laws and regulations.
Education
Bachelor's - business administration
DeVry University
McDonough, GA, USSkills
- Microsoft Office proficiency
- Data management
- Process improvement
- Report analysis
- Document preparation
- CRM proficiency
- Calendar scheduling
- Time management
- Deadline management
- Fast-paced multitasking
- Program management
- Employee training
- Coaching
- Team collaboration
- Conflict resolution
- Compliance monitoring
- Performance management
- Attention to detail and accuracy
- Decision making
- Professional reliability
- Typing and accuracy
Accomplishments
- Member, National Society of Leadership and Success (NSLS)
- Dean's List, DeVry University
- Academic Achievement Recognition
Timeline
Eligibility Associate
Georgia Department of Human Services
09.2025 - Current
National Customer Service Specialist
STG Logistics
01.2022 - 05.2025
Logistics Safety Specialist
STG Logistics
01.2022 - 05.2025
Driver Onboarding Specialist
Usxpress
04.2019 - 11.2021
Bachelor's - business administration
DeVry University