John Reynolds
Syracuse
Summary
Secure a responsible Position to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
4
4
years of professional experience
Work History
Eligibility Associate
Public Consulting Group, Inc.
Alaska
01.2025 - Current
- Reviewed applications for completeness and accuracy prior to submission.
- Maintained accurate records of client interactions and correspondence.
- Adhered to established policies and procedures when determining eligibility.
- Conducted interviews with applicants in order to determine eligibility.
- Collaborated with other departments within the organization on projects.
- Updated case files regularly with pertinent information obtained from applicants.
CRA 11/Crew Trainer
Public Consulting Group, Inc.
Maine
12.2023 - 12.2024
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Encouraged open communication between trainees and management throughout the learning process.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Assisted management in developing strategies to improve customer service standards.
- Ensured that all safety protocols were followed during training sessions.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Customer Service Specialist
Crave Dessert Studieos
Syracuse
08.2022 - 08.2023
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Contact Tracer/ Case investigator
PCG Consulting
Syracuse
01.2021 - 08.2022
- Investigate reported COVID‐19 cases by interviewing infected individuals by phone to determine the likely source of illness, close contacts, and the potential for outbreak.
- Implement isolation and quarantine recommendations per protocol and teach measures to prevent further spread to contacts and the community, monitor symptom progression/resolution, provide case management and referral to appropriate community resources.
- Facilitate follow‐up testing where appropriate.
- Call contacts of newly diagnosed patients. Collect and record information on symptoms into the web‐based client resource management platform. Provide close contacts with approved information and instructions about quarantine procedures, and if appropriate, refer contacts for testing according to protocol and/or to the COVID‐19 Planning Coordinator for social resources. Monitor contacts. Work closely with and consult COVID‐19 Planning Coordinator and Contact Tracing team as appropriate.
- Maintain awareness of community. Use professional skills to identify individuals and groups whose behaviors place them at risk for health problems. Advocate for individuals and Inform individuals in the community of current health department services, concerns, and goals through group presentations, personal contacts, written materials, and through the media.
- Participate in the selection and development of written materials for use in client education.
- Provide health information to the public and make referrals to appropriate agencies.
- Provide consultation and direct services to defined at‐risk populations.
- Maintain up‐to‐date case records and reports documenting service delivery and caseload management.
- Administer COVID‐19 and other vaccines and assist nursing staff as needed during COVID‐19 immunization clinics in office and at various community settings. Assess and evaluate client care needs during clinics as assigned. Participate in point‐of‐dispensing planning and post event evaluation.
Education
High School - Business Management
Abraham Lincoln High School
Yonkers, Ny01.2011
Skills
- Management skills
- Supervisory skills
- Verbal communication skills
- Written communication skills
- Customer service knowledge
- Problem resolution skills
- Professional demeanor
- Microsoft Office Suite proficiency
- Leadership skills
- Training skills
- Motivation skills
- Organizational skills
- Prioritization skills
- Scheduling skills
- Interpersonal skills
- Teamwork skills
- Team building skills
- Problem solving skills
- Telephone communication skills
- Stress management skills
- Knowledge of community resources
- Crisis intervention skills
- Cultural competency
- Independent judgment
- Data gathering skills
- Information management skills
- Confidentiality skills
- Medical terminology knowledge
- Health promotion knowledge
- Disease prevention knowledge
- Performance monitoring
- Coaching techniques
- Problem solving
Timeline
Eligibility Associate
Public Consulting Group, Inc.
01.2025 - Current
CRA 11/Crew Trainer
Public Consulting Group, Inc.
12.2023 - 12.2024
Customer Service Specialist
Crave Dessert Studieos
08.2022 - 08.2023
Contact Tracer/ Case investigator
PCG Consulting
01.2021 - 08.2022
High School - Business Management
Abraham Lincoln High School