Rebecca Martinez
Glendale
Summary
Dynamic Eligibility Associate with a proven track record at Conduent, Arizona, excelling in applicant support and service, and adept in using specialized software for efficient case management. Showcased exceptional communication skills and confidentiality practices, significantly enhancing client satisfaction and streamlining eligibility processes. Passionate about continuous learning and teamwork, consistently exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Eligibility Associate
Conduent
Tempe
06.2019 - Current
- Inbound /Outbound telephone calls from Medicaid/Medicare members applying for medical or other assistance.
- Utilized specialized software for case management and documentation.
- Implemented privacy protocols to protect client information.
- Maintained impeccable records of assigned cases, using data to assist the determine of eligibility and prepare reports.
- Helped applicants understand requirements, application procedures and legal rights.
- Participated in training sessions to train new employees.
- Maintained up-to-date knowledge of program guidelines and changes of benefits and requirements to clients.
- Collaborated with other specialists and departments to ensure holistic client support.
- Managed caseloads efficiently, ensuring timely processing of applications.
- Assisted clients in completing necessary paperwork and applications.
Skills
- Applicant support and service
- Typing proficiency
- Applicant engagement
- Data management
- Problem-solving skills
- Self-motivation
- Team collaboration
- Payment processing
- Customer service excellence
- Multitasking skills
- Adaptability and flexibility
- Computer literacy
- Appointment scheduling
- Confidentiality practices
- Telephone etiquette
- History verification
- Medicaid knowledge
- Resource information management
- Eligibility procedures
Languages
- English, Fluent
- Spanish, Fluent
Language
English
Professional
Spanish
Professional
Timeline
Eligibility Associate
Conduent
06.2019 - Current